HR Services Manager

DfT Operator; Greater London; Hybride; GBP 38 000 - 47 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Travel to other offices

Résumé du poste

DFTO is seeking a Commercial HR Leader to manage a team of HR Administrators and Coordinators, delivering efficient HR and payroll services in a complex, public-sector setting. The role ensures contracts, variations and employment records are compliant with current law and policies.

The postholder will drive governance, controls and continuous improvement in HR processes, while supporting secondments, internal mobility and stakeholder alignment across HR, Payroll, Finance and Legal.

Qualifications

• Experience of HR and payroll administration within a complex organisation.
• Experience of managing and developing administrative teams.
• Strong understanding of UK employment law and its practical application.
• Experience of drafting and maintaining employment contracts and HR policies.
• Knowledge of secondment arrangements, contract variations and employment documentation.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Lead HR Admin and payroll teams to deliver an efficient, compliant service.
• Oversee employment documentation, payroll controls and governance.
• Maintain strong governance across HR administration and payroll activities; manage risks and audit trails.
• Collaborate with HR, Payroll, Finance, Legal and the wider business to ensure service quality.
• Drive continuous improvement in HR processes and policies.
• Support secondments and internal mobility within the organisation.

Connaissances

Leadership

HR Administration

Payroll

Governance

UK Employment Law

Description du poste

DFTO is the government’s public sector rail owning group. Its purpose is to bring all currently privately-owned train operators into public ownership in advance of the creation of Great British Railways in 2027 - and deliver improvements in the here and now by unifying and integrating train operations under common public ownership.

DFTO has over 30,000 employees, runs over 11,000 services a day and delivers over 930 million customer journeys across its networks every year. 7,000 people joined the railway family in the last year

Major improvements are being delivered by DFTO train operators (TOCs) that are already under public ownership - these are LNER, Northern, TransPennine Express (TPE), Southeast, South Western Railway (SWR), c2c, Greater Anglia, WM Trains, GTR. and Chiltern.

We work closely with the DfT but operate independently with our own governance and leadership teams. Our priority is ensuring efficient, dependable rail services for everyone.

Primary Purpose of Job

To lead and develop a team of HR Administrators and HR Coordinators, ensuring the delivery of an efficient, compliant and customer-focused HR and payroll administration service. The role provides governance and oversight of employment documentation and payroll administration, including contracts of employment, contract variations, secondment agreements and associated employment records.

The postholder will ensure that HR policies, procedures, employment documentation and payroll processes remain compliant with current employment legislation, statutory requirements and organisational policies, while driving continuous improvement in HR processes, payroll controls and governance arrangements.

• Customer focus - To lead and manage the HR Business Partner Team administrators to support service delivery, ensuring the effective delivery of accurate, timely and customer-focused HR processes.
• Collaboration - Builds positive and effective working relationships across HR, Payroll, Finance, Legal and the wider business to resolve issues, share knowledge and deliver a consistent, high-quality service.
• Continuous improvement mindset - Actively looks for opportunities to simplify, standardise and improve HR and payroll processes. Uses feedback, management information and lessons learned to improve efficiency, accuracy, controls and the employee experience.
• Integrity and discretion - Demonstrates high standards of integrity, handling sensitive employee, pay and personal information appropriately and confidentially. Acts consistently, transparently and in accordance with organisational policies, governance requirements and data protection obligations.
• Governance & Risk Management - Maintains strong governance and control across HR administration and payroll activities. Identifies and manages risks, ensures appropriate checks and audit trails are in place, and takes prompt corrective action where issues or control weaknesses are identified.

Key Responsibilities

• Leadership and Team Management
• Policy Management and Compliance
• Secondments and Internal Mobility
• Operational Excellence
• Stakeholder Management
• Payroll Administration and Compliance

Knowledge, Skills, Experience & Technical Qualifications

Education

Experience

Experience of HR and payroll administration within a complex organisation.

Experience of managing and developing administrative teams.

Strong understanding of UK employment law and its practical application.

Experience of drafting and maintaining employment contracts and HR policies.

Knowledge of secondment arrangements, contract variations and employment documentation.

Demonstrated ability to manage multiple priorities in a fast-paced environment.

Duration

FTC until 31st March 2028 contract/secondment

Location

London Waterloo

Salary

up to £42,500

DFTO Locations

Whilst we do offer hybrid working there are sometimes demands to travel to the other office locations.

Annual Leave

Starting at 25 days and rising to an additional day per year of service completed within the first 5 completed years up to a maximum of 5 additional (30 days)

Opportunities to learn and network across the wider industry

Disclaimer

Candidates applying for this position on a secondment basis must inform their line manager prior to submitting their application. This is to ensure transparency and facilitate any necessary discussions regarding workload and responsibilities.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.