HR Service Team Leader

Barchester Healthcare; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

Barchester Healthcare seeks a HR Services Team Leader to oversee a dedicated team delivering HR services across the UK. You will lead a team of HR Coordinators and Administrators, ensuring effective employee lifecycle processes and compliance with regulations. The role offers a supportive environment with opportunities for career growth, competitive salary, and various benefits including remote working and pension contributions.

Benefits

25 days annual leave plus bank holidays

Competitive starting salary

Flexible working from home

3% employer contribution pension plan

Refer a friend scheme

Retail and leisure discounts

Free access to medical specialists

Confidential counselling services

Qualifications

• Experience in HR operations, ideally in the care sector.
• Prior experience of leading a team of at least 6 individuals.
• Familiarity with project and change management techniques.

Responsibilities

• Leading a team of 10 HR Coordinators and Administrators.
• Developing the team to ensure they are multi-skilled.
• Building and retaining a highly engaged team.
• Creating a one team ethos for effective process delivery.
• Escalating high-risk issues as needed.
• Collaborating with wider People services and HR function.
• Overseeing HR systems for data accuracy and reporting.

Skills

End to end employee life cycle management

HR Operations transformation

Team leadership

Stakeholder communication

Organisational skills

Project management

HRIS implementation

Job description

Barchester’s people services team have a new opportunity for a HR Services Team Leader to join our established team. This key role will lead our team of knowledgeable and multi-skilled HR-Co-ordinators and HR Administrators to deliver an effective service to colleagues across the UK. You will support the continuous improvement of the service delivered to ensure that we deliver a great experience for anyone that engages with the team.

With a rapidly expanding portfolio of care homes and hospitals across the UK, this role is key to ensuring the delivery of an exceptional transactional people process to more than 250 sites across the country.

Required experience, skills and knowledge:

•Experience of full end to end employee life cycle management or equivalent service experience, ideally in the care sector

•Previous demonstrable experience of HR Operations/HR Services transformation and evolution

•Prior experience of leading a team of a minimum of 6 individuals to deliver results

•Ability to communicate at all levels and build strong partnerships with key stakeholders

•Strong organisational skills with attention to detail

•Familiarity with continuous improvement, project and change management techniques

•Experience of implementing an HRIS system and writing HR policies and procedures would be advantageous

Role and responsibilities:

•Leading a team of 10 HR Coordinators and Administrators

•Develop the team to ensure they are multi-skilled and able to respond to queries from multiple channels

•Build and retain a highly engaged team that are committed to contributing to the business objective

•Create a one team ethos to ensure the effective delivery of employee lifecycle processes, and drive first contact resolution

•Escalate high risk issues to the HR Services Manager and support with resolution

•Work collaboratively with wider People services and HR function to ensure operational effectiveness of service delivery

•Oversee HR systems to ensure people data accuracy and provide reporting

•Ensure all processes are compliant with the General Data Protection Regulations

This is a permanent, remote position, with occasional travel. We are offering an impressive rewards and benefits package, including:

•Competitive starting salary

•25 days annual leave, plus bank holidays

•Ability to work from home

•Enrolment in our group pension plan, with a 3% employer contribution

•Unlimited access to our generous refer a friend scheme, earning up to £500* per referral

•Access to a wide range of retail and leisure discounts at big brands and supermarkets

•Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence

•Confidential and free access to counselling and legal services

If you’d like to use your expertise in an organisation that provides the quality care you’d expect for your loved ones, this is an empowering and rewarding place to be. You’ll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.