HR/Service Now Administrator

DMG Delta; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A media organization is seeking a highly organized HR Administrator for a 6-month fixed-term contract in Leicester. The role involves managing HR queries, providing support through email and calls, and collaborating with the HR Business Support team. Candidates should possess excellent communication skills, a strong customer service background, and experience in HR administration, and must thrive in a fast-paced environment.

Qualifications

• HR administration experience required.
• Excellent communication skills essential.
• Ability to handle queries and manage workload under pressure.

Responsibilities

• Manage incoming queries through the HR Admin mailbox.
• Monitor and respond to emails via ServiceNow.
• Answer calls on the general HR advice line.

Skills

Written Communication

Verbal Communication

Customer Service

Attention to Detail

IT Skills

Tools

Workday

ServiceNow

Job description

Location: dmg offices, Leicester

Position: 6 month FTC

Main Responsibilities

The primary responsibility of this role is to support the HR Business Support team by managing incoming queries through the HR Admin mailbox. This includes:

• Ticket Management: Monitoring and responding to emails via the ServiceNow ticketing system.
• Query Resolution: Researching answers to HR-related questions or escalating/assigning tickets to appropriate team members when necessary.
• Call Handling: Answering calls on the general HR advice line, although most of the workload is email-based.
• Collaboration: Working closely with the HR Business Support team to ensure timely and accurate responses to employee queries.

Person Specification

We are seeking a highly resilient, positive, and enthusiastic HR Administrator with a methodical approach to tasks and responsibilities. The ideal candidate thrives in fast-paced environments, demonstrating exceptional attention to detail and a commitment to delivering high-quality, customer-focused service. They possess excellent written and verbal communication skills and work collaboratively across teams to support HR and payroll operations. A reliable team player who consistently upholds professional standards and contributes to a supportive and efficient workplace culture.

Essential Skills and Experience

• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Strong customer service skills.
• Highly motivated, enthusiastic, and flexible attitude.
• Able to work autonomously or as part of a team.
• Good attention to detail.
• Able to multitask and prioritize workload to meet demanding deadlines.
• Responsive and proactive when a task is requested.
• Ability to keep calm and stay focused under pressure.
• Strong IT skills, including Microsoft Office.
• Good timekeeping.
• HR administration experience.

Desirable Skills and Experience

• Knowledge and experience of Workday.
• Experience of working in a shared services environment.

Systems

• HR & Payroll System: Workday
• Workload Management System: ServiceNow

About dmg::media

dmg media maintains an unwavering commitment to uncovering the stories that matter most. Its brands Daily Mail, The Mail on Sunday, Metro, The i Paper, MailOnline, and Mail+ reach more than 9 million people daily in the UK.

Globally, dmg media’s brands reach 160 million unique browsers every month across its domains and apps.*

Its global newsroom of journalists, formidable story-getting power, and breadth of content formats deliver highly engaging, trusted content to loyal and new audiences, 24/7.

The Mail brand reaches three in five Brits every month and is the most read, most recognized, and most engaged newsbrand in the country. It is also the largest news publisher on TikTok with over 21 million followers and nearly 30 billion views in the past year.*

www.dmgmedia.co.uk

GA Sept 2024

Dec 2023 - Nov 2024 - inclusive

Our Commitment

We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.

We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or reasonable adjustments during the recruitment process. Any such information will be held separately from your application and will not influence the selection process.