HR Service Centre Advisor - Onboarding ( 7 month FTC)

TJX Europe; Watford; On-site; GBP 38,000 - 42,000; Full time

Job summary

Join a vibrant team at a leading off-price retailer as an HR Service Centre Advisor for a 7-month fixed-term contract. This role focuses on supporting managers and new associates through the onboarding process, ensuring exceptional service delivery. With responsibilities ranging from managing phone lines to creating employment contracts, you will play a crucial role in the onboarding cycle. This position offers a unique opportunity to contribute to a dynamic environment where your skills in customer service, communication, and attention to detail will shine. Embrace the chance to grow and make an impact in a supportive workplace.

Qualifications

• Experience in HR Service Centre or function is advantageous.
• Strong attention to detail and compliance is essential.

Responsibilities

• Manage onboarding phone lines and support managers with TMS.
• Create contracts of employment and assist new associates.

Skills

Customer Service Skills

Conflict Management

Attention to Detail

Communication Skills

Problem Solving

Education

Experience in HR Service Centre

Experience in Recruitment/Onboarding

Tools

Workday

Job description

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TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

7 month FTC - Starting 2nd June - Ending 31st December

The Onboarding Team are responsible for our online recruiting and to ensure managers and new associates are supported through the entire hiring and onboarding process for UK, Ireland & Netherlands.

The team are responsible for providing hiring management support with the system and for managing a host of support processes and regular reporting. The team also is responsible for the creation of employment contracts and supporting new associates through their onboarding process through regular communication.

We are the first point of contact in HR for this onboarding support and as a result, receive a high volume of calls and emails daily with the aim to deliver an exceptional service to support in the full onboarding cycle for our new associates.

You will be required to fully understand our Talent Management system and the process to support managers and new associates when they call. Strong attention to detail, accuracy and compliance are all requirements for this position.

Key Responsibilities

Service Delivery

• Manage and support the phone lines open between the hours of 9am to 5pm, there may be times when support is required outside of these times for example 8am to 4pm, 10am to 6pm etc
• Act as the first point of contact supporting managers with our Talent Management System
• Deliver guidance and support to managers via phone and email on the TMS system encouraging them to be self-sufficient
• Be responsible for the Onboarding phone line by monitoring call wait times
• Provide consistent and expert advice in line with HR policies and country legislation
• Create contracts of employment to be shared with future starters and conducting follow up calls to support with any queries
• Initiating the onboarding process for future starters and conducting follow up calls to support with any queries
• Manage and maintain accuracy in all your correspondence
• Support with daily/weekly/monthly reporting
• Log frequent onboarding issues to support with future training
• Provide Right to Work (RTW) support and guidance to both managers and new associates
• Identify opportunities for process improvements and work with your manager to make recommendations
• Support your manager with day-to-day activities
• View reports to highlight and identify discrepancies and issues and work with your manager to resolve
• Contribute to suggestions to improve the service and look for opportunities to provide materials to managers to make their lives easier
• Support team members with any queries
  
  

Other

• Maintain a high level of knowledge of the Talent Management system and the onboarding processes
• Support other areas of the HRSC with calls and emails in peak periods
• Attend Training and upskill sessions delivered by the HRSC Manager
• Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems
  
  

Key Skills, Knowledge & Experience

• Confident and credible as the face of HR to the business
• Experience of conflict management and resolution
• Experience of working in a HR Service Centre or function would be an advantage
• Experience of recruitment and/or onboarding processes would be an advantage
• Previous Workday experience advantageous
• Inquisitive with a good approach to investigating issues/errors
• Customer focused with strong service skills
• Ability to challenge tactfully and to build capability to self-serve
• Able to work to tight deadlines
• Accuracy is critical in this role
• Attention to detail is essential
• Ability to work accurately under pressure while maintaining high customer service standards
• Excellent communication skills both written and oral
  
  

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address

73 Clarendon Road

Location:

EUR Home Office Watford GB

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Retail

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