HR Service Agent

Vanderlande Industries GmbH; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in London is looking for an HR Service Agent. This role is critical in providing exceptional service to employees and assisting with HR queries and processes. Candidates should have a background in HR, strong communication skills, and experience with Workday. Benefits include medical coverage, wellness membership, and opportunities for career progression.

Benefits

28 days annual leave

Aviva Medical Cover

Wellbeing membership

Employee recognition platform

Cycle to work scheme

Pension with Aviva

Qualifications

• Administrative support for People Services team.
• Understanding of HR policies and procedures desired.
• Strong written and verbal communication skills.

Responsibilities

• Act as the first point of contact for employees.
• Support employees with self-service channels.
• Document inquiries through ticketing solution.

Skills

Proactive support

HR policy understanding

Strong communication skills

Data-driven mindset

Workday experience

Education

CIPD Qualified (desirable)

1 year of HR experience

Tools

MS Outlook

Excel

Word

Workday

Job description

Reports to: HR Service Lead

Location: London - Heathrow

Contract Type: Fixed Term (1 Year)

Introduction to role

Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal sectors striving to improve the competitiveness of our customers through Value Added logistic process automation.

The HR Service Agent is part of the People Services organization and is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service Agent provides answers to frequent and/or simple questions related to e.g. HR policies, processes and systems and executes basic transactions unavailable through self-service. Complex queries are escalated to specialists.

Role Responsibilities

The HR Service Agent supports employees and managers in becoming more familiar with self-service channels. As a frontline HR employee, the HR Service Agent has an important role in delivering the desired service levels and Employee Experience. He or she safeguards a coherent employee experience and has deep focus on operational excellence and continuous improvement.

If you are passionate about creating a great employee experience, People Services is the place for you! We can offer you interesting career paths as an HR generalist, HR specialist and multiple HR Service Delivery Roles. As we grow, you can build and grow your career with us.

Your responsibilities and activities will include:

• Create a highly professional and effective first point of contact for all internal customers.
• Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
• Documenting inquiries through ticketing and case management solution
• Meets defined SLA metrics for providing accurate, consistent and timely services
• Perform back-office process execution, high volume transactions and align with WSS where required (if in scope, dependent on role Hire-to-Retire team)
• Responsible for executing processes in line with policies and standard operating procedures
• Ownership of the onboarding and off-boarding process for employees.
• Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
• Supports ad hoc projects and activities related to People Services
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
• Develops new ways of working and drive continuous improvement within the People Services Team.

• Responsible for collaborating with People Services leads to understand and implement processes, focusing on employee experience and continuous improvement of employee life events

• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes

Role Qualification and Skills

• To support People Services team as and when required for administrative support.
• Always looking to be proactive and support the team on delivery projects and initiatives.
• Good understanding of HR policies and procedures desired.
• CIPD Qualified desirable but not essential
• At least 1 years’ experience in HR
• Data driven
• Strong written and verbal communication skills
• Intermediate knowledge of MS Outlook, Excel and Word
• Workday (HR system) experience essential

What we offer

• 28 days of annual leave (excluding public holidays)
• Aviva Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yu coins that can be swapped for shopping vouchers
• Achievers – Employee social recognition and rewards platform.
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.