HR Process Analyst

AXA UK; United Kingdom; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

A leading company in the UK is seeking an HR Process Analyst to enhance and streamline HR services. This role requires strong leadership in process mapping and optimising HR operations while collaborating with various stakeholders to ensure effective service delivery standards. Ideal candidates will have experience in professional services HR and project management qualifications.

Benefits

Healthcare coverage

Retirement planning support

Wellbeing initiatives

Qualifications

• Experience in HR processes within a professional services environment.
• Proven knowledge of HR best practices.
• Green Belt in Lean Six Sigma or equivalent process improvement experience.

Responsibilities

• Lead end-to-end process mapping and define interfaces within HR operations.
• Develop HR operating procedures and standardised service catalogues.
• Support audit readiness, compliance reviews, and ongoing governance checks.

Skills

Stakeholder management

Process improvement

Data analysis

HR best practices

Project management

Communication

Interpersonal skills

Education

Degree in Human Resources or related field

Tools

Power BI

Excel

Job description

Job Description | HR Process Analyst

Department: Human Resources

Location: Flexible

The Team

The HR team in the UK consists of over 100 people. We have specialist teams in Recruitment, Graduate Recruitment and Development, Learning and Development, Systems and MI, DE&I and Reward. The HR Operations team are based in offices across the UK, working as one team to deliver a Business Partnering and ER Advisory service to our fee earning and business services teams.

The Role

The HR Process Analyst will play a critical role in shaping, delivering, and embedding the transition of HR services into the GBS model. This individual will work closely with HR functional leads, the BST Programme team, and key stakeholders across regions to ensure the design and implementation of scalable, compliant, and efficient HR processes.

This role integrates strong process improvement capabilities with a focus on mapping, documenting, and operationalising service delivery models. The role requires senior-level ownership of governance, stakeholder engagement, and cross-functional collaboration to ensure scalable and sustainable service excellence.

Key Responsibilities

• Lead end-to-end process mapping, defining interfaces, handoffs, and touchpoints across HR operations in alignment with the GBS model
• Develop HR operating procedures, including process maps, workflows, and operating instructions across all core areas within HR (e.g., onboarding, offboarding, performance, benefits, HR compliance)
• Document current and future-state processes using best-practice tools and methodologies (e.g., SIPOC, swim lanes, RACI), ensuring global consistency while accommodating regional requirements
• Collaborate with HR Business Partners, COEs, HRIS and other key stakeholders to gather and validate detailed process information
• Establish a standardised service catalogue, SLAs, and performance metrics per service line
• Drive process harmonisation and optimisation during the transition from legacy models to the new Workday-enabled structure, balancing global standards with local compliance needs
• Ensure quality, accessibility, and consistency of documentation across HR systems and knowledge bases, including defining version control protocols and update cycle
• Support training and communications for new and revised processes
• Develop governance frameworks, defining roles, accountability, and escalation paths across service lines and geographies
• Support audit readiness, compliance reviews, and ongoing governance checks across transitioned HR services
• Champion adherence to HR operating principles, and promote policy and process standardisation
• Advice on designing dashboards and reports to track programme progress, process KPIs, and workforce data
• Analyse service and workforce data to identify risks, inefficiencies, and continuous improvement opportunities
• Partner with the programme lead to create and deliver effective communication strategies, providing regular updates to the Steering Committee (SteerCo) and ensuring consistent messaging to stakeholders at all levels in relation to core people activities
• Design training and onboarding programs for new processes and governance model

Essential Skills & Experience

• Practical understanding and experience of key HR processes and practices from within a professional services environment
• Knowledge of HR best practices, including talent management, employee relations, and compensation and benefits
• Proven experience in GBS, Shared Services, or functional transformation roles would be required
• Project management skills and an overall understanding of the project management discipline and best practice methodologies (Green Belt in Lean Six Sigma or equivalent in process design/process improvement experience)
• Advanced skills in process mapping, improvement methodologies, and data analysis
• Expert Excel and data visualization capabilities (Power BI a plus)
• Strong stakeholder management and cross-functional leadership experience
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels
• Strong analytical and problem-solving skills, with an ability to work with data and make data-driven decisions
• Capable of working autonomously but also operating as part of a team
• Well organized with a methodical approach

Our Values

Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We:

• Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
• Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
• Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
• Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth

Business Services Competencies

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:

• Technical Excellence
• People and Team
• Client/Stakeholder Relationships
• Service Delivery and Commercial Awareness
• Personal Effectiveness

This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business.

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When you work at Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.