HR Planning / Call Handling Assistant

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein dynamisches, preisgekröntes Unternehmen sucht einen HR Planning / Call Handling Assistant in Manchester. In dieser spannenden Rolle sind Sie Teil eines engagierten Teams, das für die Bearbeitung von Kundenanrufen verantwortlich ist. Sie werden geschult und erhalten die Möglichkeit, in die Bereiche HR und Beschäftigungsberatung einzutauchen. Mit einem starken Fokus auf Kundenservice und effektive Kommunikation werden Sie in einem unterstützenden Umfeld arbeiten, das Karrierewachstum fördert. Wenn Sie leidenschaftlich an Beschäftigungsfragen interessiert sind und in einem schnelllebigen Umfeld gedeihen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karrierewachstum durch Schulungen

Möglichkeit, Provisionen zu verdienen

Qualifications

• Positive Einstellung und Lernbereitschaft.
• Fähigkeit, in einem schnelllebigen Umfeld zu gedeihen.

Responsibilities

• Verwaltung eines hohen Volumens an eingehenden Anrufen.
• Pflege der Vertraulichkeit der Kundeninformationen.

Skills

Kundenservicefähigkeiten

Kommunikationsfähigkeiten

Flexibilität

Resilienz unter Druck

Education

Abschluss in einem relevanten Bereich

Tools

Openscape

Job description

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HR Planning / Call Handling Assistant, Manchester

Client: Peninsula Business Services

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 39ffeb2bfd81

Job Views: 12

Posted: 01.05.2025

Expiry Date: 15.06.2025

Job Description:

Responsible to: Resource Planning Team Manager

Job Purpose: To work as part of a team of 9, handling client calls, taking information, and reading case notes to triage calls or work items to the appropriate team or consultant via call transfer or setting up a callback appointment on the system. This role offers entry-level exposure to HR, with training provided, and potential career progression into our graduate scheme or Employment Consultancy team.

Day-to-Day Responsibilities:

1. Using excellent customer service skills to manage a high volume of inbound calls, determining the appropriate 'next action' such as scheduling a callback or direct transfer.
2. Listening carefully to clients and setting appropriate expectations based on their input and information from the HR system.
3. Using the telephone system 'Openscape' and staff scheduling system to monitor staff availability for incoming calls.
4. Ensuring records are accurate by entering information into the advice system and relevant logs.
5. Maintaining client confidentiality at all times.
6. Establishing and maintaining effective working relationships with colleagues and clients.
7. Performing administrative and clerical duties, including managing workflow within the HR system.
8. Handling internal calls regarding workflows and task levels as needed.

Note: Duties may evolve based on business needs and personal development, with regular reviews.

What you Bring to the Team:

• A positive attitude, eagerness to learn, and effective communication skills.
• Ability to thrive in a fast-paced environment.
• Flexibility and resilience under pressure.

Why Join our Team?

This is a dynamic, multi-award-winning workplace offering exposure to diverse employment issues across sectors. We support career growth through training, and there are opportunities to earn commissions. If you are ambitious and passionate about employment law, you'll find unlimited opportunities here.