HR/People Operational Risk Manager, VP

ZipRecruiter; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Job Description

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

The role of HR Risk Manager and Service Management is to support the HR department in EMEA develop strategy, governance, frameworks, objectives and tools in regard to:

• Managing and reporting People risk including key risk indicators (KRIs)
• Managing and reporting HR’s operational risks including Operational Risk Events and Risk Issues
• Managing HRs Service Level Agreements, cost allocation and key performance indicators (KPIs) reporting with other entities in the region
• Supporting audits on the HR department and any managing resulting audit action points to completion

Business Area

The HR department in EMEA is responsible for the delivery of services to over 3,500 people in over 20 locations. These services include payroll, benefits, pensions, immigration, international mobility, HR analytics, remuneration, learning & development, talent management, succession planning, recruitment, employee relations and strategic workforce planning. HR’s services are often supported by systems including ServiceNow and SuccessFactors. Quality, accuracy and speed are key to upholding HRs reputation in successfully delivering its services.

Position Description

• Subject Matter Expert in People risk, Operational HR risk, intra-group service contacting and cost allocation, department budgeting, third-party vendor management.
• Deliver an expert advisory and consultancy service to HR around risk, intra-group contracting and cost allocation, and facilitating audits of HR.
• Proactively work with EMEA HR Leadership and their team members to continuously determine their key operational risks, appetite for risk, risk thresholds, KRIs and risk horizon scan.
• Define their service catalogue, SLAs, KPIs and cost allocations.
• Work with the HR Analytics team and other sources of data to produce regular key risk indicators (KRIs) and key performance indicators (KPIs) for the services HR providers. Then analyse that data and identify key insights and messages for customers.
• Monitor trends and proactively take appropriate action.
• Proactively work with HR teams developing new services or changes to existing services to ensure appropriate action is taken to manage risk and update KRIs, update the service catalogue, SLAs, KPIs, controls library and cost allocations.
• Identify, assess and report Operational Risk Events and Risk Issues and monitor the action plan to resolve them.
• Support Heads of HR whose services and teams are undergoing an audit to appropriately prepare for that audit and respond to audit queries.
• Contribute to “forward scanning” of the business best practice, regulatory and legislative environment and proactively respond to it to ensure HR’s services are compliant and taking advantage of the opportunities it provides.
• Ensure that appropriate controls are implemented to ensure the business is appropriately managing its People risk and HR is managing its operational risks within the appetite it has set.

Competencies

• Customer Focus
• Driving Change
• Driving Results
• Embraces
• Enterprise Leadership
• Judgement and Decision Making
• Risk Management
• Strategic and Visionary
• Trust and Integrity

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical well-being, including private medical insurance and life and invalidity insurance
• Various policies to support your mental well-being, including a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities and career progression opportunities
• Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!

We recognise our role as a bank to support social change and welcome all applications, including those from groups often underrepresented in financial services. We value the uniqueness of professional and personal backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a long-term condition whenever requested.