Hr & Payroll Operations Lead

Liberata; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Liberata seeks an HR & Payroll Operations Lead to oversee a team delivering payroll and HR services across multiple clients in the United Kingdom. You will ensure client satisfaction, manage SLAs and drive team performance.

The role requires leading a payroll operation, implementing process improvements, and maintaining accurate payroll processing within deadlines. A strong background in payroll systems and staff management is essential.

Qualifications

• Minimum 5 years payroll experience using a computerised payroll system, preferably Oracle Fusion or I-Trent.
• Educated to GCSE level or above with English and Maths, Grade C or above (or equivalent)
• Excellent IT skills in MS Word, Excel
• Apply meticulous attention to detail and accuracy
• Good oral/written communication and numeracy skills
• Ability to plan and prioritise own workload to ensure deadlines are met
• Staff management experience- able to demonstrate leading a team and resolving staff issues
• Public sector experience highly desirable, Including Schools payrolls
• Experience of various pension schemes is essential, to Include, LGPS and Teachers Pension provision.

Responsibilities

• Direct and manage the work allocated to the HRP Team.
• Provide a professional, efficient payroll service across multiple clients.
• Maintain customer service and satisfaction as a high priority.
• Motivate and develop team; manage performance and resolve issues.
• Continuously improve payroll processes and modernise approaches.
• Conduct quality checks by reviewing payroll reports.
• Participate in projects as required.
• Ensure accurate payroll processing within deadlines for multiple clients.
• Maintain group email, allocate tasks and respond to emails daily.
• Work in a team to ensure customer excellence and quality delivery.
• Take on other duties as required and be a point of contact for stakeholders.

Skills

Payroll systems experience

Attention to detail

Communication skills

Staff management

Planning & prioritisation

Education

GCSE English & Maths

Tools

Oracle Fusion

I-Trent

Job description

We are seeking to recruit a HR & Payroll Operations Lead. The role will involve but is not limited to the following: Responsible for managing a Team delivering Payroll and HR services across multiple clients. To ensure client satisfaction levels are achieved, SLAs and Team performance are effectively managed.

Key tasks and responsibilities:

• To direct and manage the work allocated to the HRP Team.
• To take an active role in the provision of a professional, efficient and effective payroll service.
• To ensure customer service and satisfaction remain a high priority at all times.
• Motivate and develop team, performance management of all staff to ensure high achievement recognised and issues resolved.
• Continuous improvement of payroll related processes including, approaches to delivering a modern payroll function, simplification of legacy approaches and regular process reviews to promote efficiency.
• Conduct quality checks including reviewing and analysing payroll reports.
• Participate in projects as and when required.
• Ensure accurate processing of payrolls within deadlines for multiple clients to meet the necessary KPIs.
• Maintaining the group email box, allocating tasks, and responding to emails daily.
• Working within a team environment to ensure customer excellence and accurate, quality delivery.
• To undertake such other duties, training or miscellaneous tasks as may be reasonably required, which are consistent with the general level of responsibility of this job.
• To be a point of contact and/or escalation for key stakeholders both internal and external.

Essential Skills and Attributes:

• A minimum of 5 years' payroll experience using a computerised payroll system, preferably Oracle Fusion or I-Trent.
• Educated to GCSE level or above with English and Maths, Grade C or above (or equivalent)
• Excellent IT skills in MS Word, Excel
• Apply meticulous attention to detail and accuracy
• Good oral/written communication and numeracy skills
• Ability to plan and prioritise own workload to ensure deadlines are met
• Staff management experience- able to demonstrate leading a team and resolving staff issues
• Public sector experience highly desirable, Including Schools payrolls
• Experience of various pension schemes is essential, to Include, LGPS and Teachers Pension provision.

Security vetting and checks:

All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).

• External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
• Internal candidates: An annual adverse finance check will be required.

If you do not meet these requirements, your offer may be withdrawn.