HR & Payroll Helpdesk Assistant

Commercial Services; West Malling; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Birthday Day Off

Pension scheme with employer contrib.

Life assurance cover

25 days annual leave rising to 27

Concessionary day during Christmas

Other benefits

Job summary

HR Connect, part of Commercial Services Group (CSG), is hiring an HR & Payroll Helpdesk Assistant to support customers across Kent and beyond. You will handle first-line HR and payroll queries and ensure accurate payslips and documentation.

Join a team focused on data integrity, great service, and continuous improvement. This full-time role in Kings Hill offers hybrid working from Kings Hill and an annual salary around £25,949 plus benefits.

Qualifications

• Good understanding of HR/payroll processes and employment legislation.
• High attention to detail and commitment to confidentiality.
• Confident IT user with MS Office experience.
• Team player with a proactive, can-do attitude.
• Willingness to learn and contribute to continuous improvement.

Responsibilities

• Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs.
• Ensure employees receive the correct documentation and are paid accurately and on time.
• Retrieve data and provide advice or solutions to resolve queries efficiently.
• Accurately update and maintain HR and payroll data across systems and personnel files.
• Build strong working relationships with internal and external stakeholders.
• Contribute to team knowledge sharing and continuous improvement initiatives.

Tools

MS Office

Job description

Location:Kings Hill / Hybrid

Salary/package: £25,948.96 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

Looking to build your HR and payroll career with a trusted and supportive employer? Join HR Connect, part of the Commercial Services Group (CSG) as a HR & Payroll Helpdesk Assistant and play a key role in delivering excellent service to thousands of employees across Kent and beyond.

Who we are

HR Connect, part of the Commercial Services Group (CSG) provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people-first approach.

Why this role matters

As a HR & Payroll Helpdesk Assistant, you’ll provide first line support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You’ll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connects high standards.

What you’ll be doing

• Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs.

• Ensure employees receive the correct documentation and are paid accurately and on time.

• Retrieve data and provide advice or solutions to resolve queries efficiently.

• Accurately update and maintain HR and payroll data across systems and personnel files.

• Build strong working relationships with internal and external stakeholders.

• Contribute to team knowledge sharing and continuous improvement initiatives.

What we’re looking for

• Good understanding of HR/payroll processes and employment legislation.

• High attention to detail and commitment to confidentiality.

• Confident IT user with experience in MS Office.

• Team player with a proactive, can-do attitude.

• Willingness to learn, adapt and contribute to a culture of continuous improvement.

What you’ll get in return

• Salary of £25,948.96 per annum

• 25 days annual leave rising to 27 after four years

• Birthday Day Off

• One concessionary day during the Christmas period

• Pension scheme with 4% employer contribution

• Life assurance cover

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.