HR Ops Partner

POP MART; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading designer toys company in London seeks an experienced HR Operations professional to support HR processes across Europe. The role involves ensuring alignment with local and global standards, maintaining documentation, and coordinating across multiple countries. The ideal candidate has a background in HR operations, strong compliance knowledge, and is fluent in English. Opportunities for personal growth and involvement in a fast-paced, multicultural environment are offered.

Benefits

Monthly appreciation gifts

Structured bonus scheme

Employee Assistance Programme

Training and development programmes

Regular team events

Qualifications

• Minimum 5 years of HR operations or generalist experience in a regional or multi-country setting.
• Strong understanding of HR lifecycle processes and compliance across European jurisdictions.
• Fluent in English; additional European languages are a plus.

Responsibilities

• Support end-to-end execution of core HR processes including onboarding and offboarding.
• Develop and maintain SOPs across European entities.
• Coordinate with HQ, Legal, and Finance teams for employment setup in new markets.

Skills

HR operations experience

Attention to detail

Knowledge of HR systems

Education

Bachelor’s degree in Human Resources or related field

Tools

Workday

SAP

Job description

Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Job type: Full time Permanent

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around intellectual property, POP MART has built a comprehensive platform for creative incubation and intellectual property operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character intellectual properties through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits

POP MART offers our employees:

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

The Role and Candidate

The regional HROP supports the day-to-day delivery of HR processes across Europe. This role works closely with country HRBPs, regional HR team, and other departments to ensure that operational practices are well executed, compliant, and aligned with both local requirements and global standards.

You will play a key part in maintaining process documentation, supporting HR systems rollout and localisation, and helping coordinate regional tasks such as vendor management, employee relations tracking, and new market setup. This role suits someone with solid HR operations experience who is detail-oriented, enjoys working behind the scenes, and is comfortable working across multiple countries and functions.

Responsibilities

HR Operations and Process Governance:

• Support the end to end execution of core HR processes including onboarding, offboarding, contract changes and ensure alignment with local regulations and group standards
• Develop and maintain SOPs across European entities, documenting localised workflows where necessary
• Maintain trackers and calendars for employment lifecycle milestones such as probation reviews, fixed term renewals, and document audits
• Ensure country HR teams are aligned on policy updates and process changes and support the operational rollout

HRIS Assistance and Localisation:

• Assist in the implementation of HR systems in coordination with HQ, ensuring local workflows, templates, and compliance requirements are accurately reflected
• Provide first level support to country HR users and act as the regional liaison with HQ system teams for issue resolution and enhancement requests
• Conduct regular checks to ensure employee data accuracy and audit readiness

Employee Relations Case Support:

• Support HRBPs in the coordination and documentation of employee relations cases across countries including disciplinary, grievance, and investigation processes
• Track case progress, maintain secure documentation, and support case follow up and timeline management
• Help ensure case handling remains compliant and consistently documented across the region

New Market HR Setup and Cross Functional Coordination:

• Coordinate with HQ, Legal, and Finance teams to support the setup of new employment entities and PAYE registration in emerging European markets
• Prepare HR related documentation, timelines, and process flows to support legal entity activation and hiring readiness
• Act as the HR operations lead for ensuring a compliant and structured HR foundation is in place before first hires are made

Regional Projects and Cross Functional Collaboration:

• Support regional HR projects including system rollouts, internal audits, compliance readiness, and process improvement
• Work with Legal, Finance, and IT on workflows involving employment regulations, employee data, and HR documentation
• Align with HQ HR to ensure group wide initiatives are executed in the region with proper localisation and tracking

Required Qualifications

• Bachelor’s degree or above in Human Resources, Business Administration, or a related field
• Minimum 5 years of HR operations or generalist experience in a regional or multi country setting
• Strong understanding of HR lifecycle processes, employee documentation, and compliance across European jurisdictions
• Solid experience working with HR systems such as Workday, SAP, or equivalent including supporting system implementation, user rollout, and process localisation
• Confident in handling HR data audits, reporting structures, and cross-country consistency
• Fluent in English; additional European languages are a plus
• Willing and able to travel across European markets regularly

Desirable but Not Essential

• Background in retail, consumer brands, or other fast-paced, international environments
• Experience supporting HR operations across multiple European countries with varying regulatory frameworks
• Familiarity with regional expansion activities such as entity setup, employment registration, or vendor onboarding
• Exposure to Asia-based headquarters or working across time zones and culturally diverse teams

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.