HR Operations Manager

BRC; Swindon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A large Local Authority is seeking an experienced HR Operations Manager to lead the HR Operations team on a contract basis in Swindon. The role involves establishing performance standards, delivering HR operational support, and driving improvement initiatives. The ideal candidate has substantial leadership experience in HR operations, particularly within the public sector, and strong stakeholder management skills.

Qualifications

• Significant leadership experience in HR Operations or Shared Services.
• Track record of leading HR teams and improving performance.
• Experience with transformation and process improvements.

Responsibilities

• Lead and develop the HR Team Leader and their team.
• Implement KPIs and Service Standards for HR Operations.
• Deliver HR operational support across the employee lifecycle.

Skills

Leadership in HR Operations

Stakeholder management

Performance improvement

Data analysis

Communication skills

Job description

Are you an experienced HR professional, seeking your next contract within a large Local Authority?

My client has an immediate opportunity for a HR Operations Manager to join the team on an interim basis.

The successful applicant will provide immediate leadership to the HR Operations team, establish performance standards and KPIs, deliver a clear HR Operations service offer, and drive improvement initiatives.

Responsibilities:

• Lead, support, and develop the HR Team Leader and their team to ensure capability, accountability, and high-quality service delivery.
• Integrate the Assistant HR Business Partners into the HR Shared Service Centre model.
• Rapidly establish and implement KPIs and Service Standards (SLAs) for HR Operations.
• Communicate service standards and the HR Ops service offer clearly to key stakeholders, ensuring transparency and accountability.
• Deliver consistent, timely, and customer-focused HR operational support across the employee lifecycle.
• Partner with the HR Data & Insights team to design and deliver performance reporting mechanisms, including demand management, prioritisation, and team workload allocation.
• Strengthen HR data integrity, reporting, and analytics to inform operational and strategic decision-making.
• Own and deliver the HR Operations improvement plan, ensuring recommendations from Business Transformation and audit reviews are implemented effectively.
• Develop, implement, and refine HR templates, procedures, and systems to improve efficiency, compliance, and scalability.
• Investigate opportunities for AI and other digital tools to enhance efficiency, scalability, and job enrichment.
• Build strong relationships with managers, staff, trade unions, and corporate leaders to ensure HR services are trusted, transparent, and aligned to organisational needs.

Requirements:

• Significant leadership experience in HR Operations or Shared Services within a local authority or complex public sector environment.
• Strong track record of leading HR teams, improving performance, and embedding robust service standards and SLAs.
• Experience of delivering transformation and process improvements in HR Operations, ideally in a unionised environment.
• Demonstrable experience of workforce resource analysis and capacity planning, including the application of technology to enhance efficiency.
• Strong stakeholder management and communication skills, with the ability to engage and reassure at all levels.
• Understanding of audit and compliance requirements within public sector HR operations.

To apply, please forward a copy of your CV.