HR Operations Case Management Administrator

Oasis Community Learning; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Oasis Community Learning seeks an HR Operations Case Management Administrator in London to ensure high-quality service in HR administration. The role involves managing employee transactions, using HR systems effectively, and collaborating with various stakeholders to enhance process efficiency. Ideal candidates should possess excellent organizational skills and prior HR experience.

Benefits

Local government pension scheme

Oasis benefits with lifestyle discounts

Regular social activities

Qualifications

• Experience in HR administration, ideally in Shared Services.
• Proficient in MS Office, especially Excel and Word.
• Ability to handle challenging situations professionally.

Responsibilities

• Manage queries on employee life cycle transactions.
• Utilize HR systems for tracking cases and maintaining records.
• Collaborate with stakeholders for effective case resolution.

Skills

Organisational skills

Customer service

Communication

Time management

Attention to detail

Education

HR administrative experience

Tools

iTrent

Microsoft Dynamics

Microsoft Office

Job description

HR Operations Case Management Administrator

Join to apply for the HR Operations Case Management Administrator role at Oasis Community Learning

HR Operations Case Management Administrator

Join to apply for the HR Operations Case Management Administrator role at Oasis Community Learning

Are you a ‘people person’ who’s also great on the detail?

It’s an exciting time at Oasis Community Learning, especially in the People & Culture team. There has been significant investment in expanding the team to ensure we’re equipped to provide the very best service to all of our academies and National colleagues.

We’re looking for a well organised and customer centric HR Administrator (known internally as Case Management Administrator) to join our high performing team within the People & Culture function. You’ll be joining us at a pivotal time as our new HR structure and ways of working are rolled out nationally, providing a real opportunity to make a difference to all colleagues, and by extension students, in our academies.

Working closely with our friendly and welcoming People Services Desk and wider HR colleagues across England, you will be thoroughly supported by senior leaders to shape and develop your team. Our ideal candidate will have prior experience working in a busy HR department, but more importantly will be able to show the ability to provide the highest levels of accuracy, customer service, and efficiency.

Oasis Community Learning is a truly unique place to work. We have over 50 academies across England, with a goal of delivering first-class innovative education. As such, the role of People & Culture is to ensure all academy staff can wholly concentrate on making a difference to our students’ lives. Pair this with a vibrant central office and great colleagues, and you have a fantastic opportunity on your hands!

You’ll Be Responsible For

• Managing queries related to employee life cycle transactions, ensuring timely and accurate resolution in compliance with OCL policies and relevant legislation, escalating to Case Management Advisors where necessary.
• Utilising Case Management and HR systems (e.g., iTrent, Microsoft Dynamics) to manage and track cases effectively, maintaining detailed and up-to-date case records in the system and supporting system maintenance, updates and troubleshooting.
• Collaborating with various stakeholders including Case Management Advisors, employees, managers, and external partners, to ensure effective case resolution, communicating effectively to keep all parties informed and engaged.
• Identifying opportunities for improving people processes and service delivery and participate in People related projects and initiatives aimed at enhancing efficiency and effectiveness.
  
  

Attendance at our Waterloo office is mandatory 3 days per week. The team work on a rota to ensure a service is provided from 8am – 6pm Monday – Thursday and 8am – 4pm on a Friday.

You’ll Bring

• Previous experience in a HR administrative role ideally in an HR Shared Service environment, managing employee life cycle related processes.
• Previous experience using HR systems (iTrent and Microsoft Dynamics advantageous) with MS Office skills, especially Excel and Word.
• Excellent verbal and written communication skills, and the ability to handle challenging situations with professionalism and empathy.
• Exceptional organisational and time-management skills with the ability to manage multiple tasks and prioritise effectively.
• High level of accuracy and attention to detail in all aspects of work with the ability to identify issues and implement effective solutions.
• A strong commitment to providing excellent customer service.
• A proactive approach to continuous improvement and process optimisation.
  
  

Our offer to you

• Generous local government pension scheme
• Exclusive Oasis benefits scheme with lifestyle discounts
• Warm and welcoming head office team, based in Waterloo with regular social activities
• The opportunity to further develop your HR expertise in a complex organisation, that does good
  
  

Application process

We are working exclusively with our colleagues at Highfield Partners and ask that ALL applications and communications are directed to their team. They are part of the wider OCL Talent Acquisition team and are trusted partners.

To apply, please contact Tom Godber on tom.godber @highfieldpartners.com.

Tom and the team will work with all applicants to discuss the opportunity and progress your application.

Any applications submitted directly to OCL will be disregarded.

Closing date: 18 June

Interviews: w/c 2 July

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Education Administration Programs

Referrals increase your chances of interviewing at Oasis Community Learning by 2x

Get notified about new Human Resources Manager jobs in London, England, United Kingdom.

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

Wandsworth, England, United Kingdom 6 days ago

London, England, United Kingdom 17 hours ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

Employee Relations Manager - NEW - Europe

London, England, United Kingdom 1 week ago

London, England, United Kingdom 21 hours ago

London, England, United Kingdom 3 weeks ago

Hammersmith, England, United Kingdom £80,000.00-£100,000.00 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

City Of London, England, United Kingdom £60,000.00-£65,000.00 1 week ago

London, England, United Kingdom 2 weeks ago

London Area, United Kingdom £50,000.00-£55,000.00 17 hours ago

Surbiton, England, United Kingdom 3 weeks ago

City Of London, England, United Kingdom 2 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.