HR Operations Advisor - 6m FTC

Ameriprise Financial Services, LLC; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading financial services firm is seeking an HR Operations Advisor for a 6-month fixed term contract in London. The role involves managing employee lifecycle processes, resolving complex HR issues, and providing support and guidance to employees and management. Ideal candidates will have demonstrable HR Operations experience and strong communication skills, coupled with a commitment to confidentiality. The position offers a hybrid work model.

Qualifications

• Demonstrable experience within a HR Operations function or similar role.
• Experience supporting EMEA regions.
• Client-focused with strong communication skills.

Responsibilities

• Manage employee lifecycle processes including onboarding and offboarding.
• Resolve complex transactions involving cross-organizational teams.
• Support employees with leave of absence cases.

Skills

HR Operations experience

Organized and efficient

Excellent communication skills

Ability to handle escalations

Client focused

Team collaboration

Integrity with confidential information

Experience with HRIS software

Risk awareness

Advanced Microsoft Excel

Tools

Workday

Microsoft Office

Job description

HR Operations Advisor - 6m FTC page is loaded

HR Operations Advisor - 6m FTC

Apply remote type Hybrid locations London, United Kingdom time type Full time posted on Posted Yesterday time left to apply End Date: August 29, 2025 (29 days left to apply) job requisition id R25_0000002582 Where you’ll fit in & what our team goals are…

You will manage employee lifecycle processes such as onboarding, contract variations, offboarding, leave of absence and standard employee relations cases.

You will also resolve complex transactions as well as troubleshoot and resolve escalated issues which often include cross organizational teams. You will serve as the subject matter expert for EMEA and APAC within the Global HR Service Center, partnering with COEs for transaction or issue resolution.

How you'll spend your time...

HR Operations

• Manage complex cases and transactions that have been assessed by the Tier 1 HR Service Center team as requiring subject matter expertise to resolve.

• To ensure new joiners complete their onboarding tasks and provide documentation to be compliant with in-country procedures and payroll requirements.

• Produce offboarding and contractual variation documentation based on in-country regulatory and legal requirements.

• Input to continuous process improvement and refinement.

• Ad-hoc project work

Leave of Absence

• Manage leave of absence cases from end-to-end, including but not limited to:

- Advisory calls with employees who are expectant parents or on sick leave, to ensure they are supported and have all required information relating to policy and procedure.
- Assess pay and leave entitlement and producing leave confirmation letter.
- Supporting employees apply for available benefits, such as group income protection.

Employee Relations

• Employee & leader query management relating to employment policies that have been assessed by the HR Contact Center as requiring subject matter expertise to resolve.

• Provide advisory and coaching service to leaders about employee relations situations including;

- Absence management
- Reasonable adjustments and occupation health referrals
- Performance management issues
- Flexible working requests
- Office attendance
- Conduct and behaviour

• Case management for basic disciplinary investigations and death in service.

• Document production and minute taking for cases/actions managed by Employee Relations COE and HRBP team.

• Processing invoices relating to legal fees as instructed by Legal.

To be successful in this role you will have...

• Demostrable experience within a HR Operations function, or similar role.

• Organised, efficient and quality focused.

• Client focus with a high degree of communication skills, both verbal and written.

• Demonstrated ability to handle multiple issue escalations in an effective manner.

• Aptitude for incorporating a team approach to issue resolution; ability to build effective relationships across the HR function and other support functions to develop solutions.

• Demonstrated integrity in handling confidential employee information in a professional manner.

• Previous experience with HRIS software (such as Workday).

• Previous experience working supporting EMEA regions.

• Risk awareness.

• Microsoft Office (including advanced Excel).

About Columbia Threadneedle Investments

Working at Columbia Threadneedle Investments you'll find growth and career opportunities across all of our businesses.

We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,500 people working together. Our expertise is diverse with more than 650 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients' specific requirements.

Columbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base.

We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.

Full-Time/Part-Time

Full time

Worker Sub Type

Fixed Term (Fixed Term)

Job Family Group

Unclassifieds