HR & Operations Administrator

Fortis Hayes; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading telecoms company in London is seeking an HR & Operations Administrator. The role involves providing HR support, managing recruitment processes, ensuring compliance with employment law, and facilitating operational tasks. Ideal candidates will be proactive, energetic, and possess at least 2 years of relevant experience.

Qualifications

• At least 2 years' previous experience in HR.
• Understanding of employment law.
• Excellent communication skills, able to manage difficult conversations.

Responsibilities

• Providing a professional first point of contact for HR queries.
• Drafting job specifications and liaising with recruitment companies.
• Managing all areas of HR administration, including contracts and payroll.

Skills

HR administration

Strong written and verbal communication skills

Ability to multitask and prioritise workload

Excellent IT skills

Job description

Job Title: HR & Operations Administrator

Location: London

Hours: Monday-Friday 9:30 AM - 6:00 PM

Contractual Status: Permanent

Job Description:

Our client is an Ofcom-registered telecoms company experiencing rapid expansion.

This role is based in their London office.

We are searching for an HR & Operations Administrator. This role requires someone energetic, proactive, and assertive, with a positive attitude. The ideal candidate will have previous HR experience.

As the HR & Operations Administrator, your responsibilities will include:

• Providing a professional first point of contact for employees' HR queries via email, phone, and in person.
• Drafting job specifications, recruitment adverts, marketing, and liaising with recruitment agencies to fill vacancies within the group.
• Preparing job offer packs, employee contracts, and setting up workstations for new starters.
• Managing the Employee Privileges scheme, including Birthday Leave and Holiday Advantage.
• Creating induction sessions for new employees to explain company policies and procedures.
• Handling all HR administration tasks, including onboarding, leavers, transfers, contract changes, payroll instructions, and maintaining accurate electronic files.
• Scheduling and conducting end of probation and performance reviews, ensuring proper documentation and communication.
• Managing the return of HR documents.
• Owning Bright HR system functions, such as managing Bank Holidays, sickness, and other absences.
• Sending weekly team update emails.
• Taking minutes at hearings and HR meetings, including disciplinary proceedings.
• Developing protocols for joiners and leavers, including probation and feedback processes.
• Producing HR management reports as needed.
• Organising travel arrangements for team members in a cost-effective manner.
• Managing access cards and maintaining up-to-date records.
• Overseeing out-of-office and holiday protocols.
• Liaising with landlords and tenants regarding maintenance of shared areas.
• Providing operational support for onsite and offsite events.
• Completing various ad-hoc projects and tasks as assigned.

Required Skills and Abilities:

• At least 2 years' experience in HR.
• Understanding of employment law.
• Strong written and verbal communication skills, especially during difficult conversations.
• Ability to work under pressure and multitask effectively.
• Proactive and independent work approach.
• Upholding confidentiality and handling private matters appropriately.
• Excellent IT skills, particularly in Microsoft Office applications (Word, Excel, Outlook).