HR Operational Business Support Officer

Portsmouth City Council; Portsmouth; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A local government authority is seeking an HR Operational Business Support Officer to deliver high-quality administrative support across all HR teams. The role, based primarily in the office with hybrid working options, requires strong customer service skills, excellent communication, and the ability to engage with various stakeholders. The ideal candidate will have a proactive attitude, attention to detail, and proficiency in Microsoft Office applications.

Qualifications

• Experience in customer service environments.
• Ability to engage with people at all levels.
• Autonomy in prioritizing workload.

Responsibilities

• Provide high-quality administrative support.
• Support training provision and Learning Management System.
• Engage with internal and external stakeholders.

Skills

Customer focus

Communication skills

Flexibility

Attention to detail

Proficiency in Microsoft Office

Job description

The HR Operational Business Support Officer is a recently created role that offers the opportunity to support all teams within HR, ensuring high standards of customer support. This key role supports operational HR functions.

You will provide high-quality administrative support with a proactive, can-do attitude. Initially, you will be based within the Learning and Development team, reporting to the Operational Training Manager. A core aspect of the role involves supporting training provision, the Apprenticeship Team, and the Learning Management System 'Learning Portal' for Portsmouth City Council. Additional support tasks across all HR departments make this role varied and engaging.

The role is predominantly office-based to facilitate effective collaboration. We offer hybrid working with a minimum of 3 days in the office per week, though there may be occasions requiring full-time office attendance.

Key requirements include:

1. Strong customer focus (internal and external) with high standards of customer care and service.
2. Confident, outgoing personality capable of engaging with people at all levels.
3. Flexibility to work in line with team and service needs.
4. Transferable skills suitable for office and Learning & Development environments, with an interest in working directly with customers.
5. Excellent communication skills for partnership working with internal and external stakeholders.
6. Ability to work autonomously, prioritize workload, and maintain attention to detail and accuracy.
7. Knowledge of organisational processes for managing financial transactions.
8. Proficiency in Microsoft Office applications, with good numeracy and literacy skills.
9. Upholding the professional reputation of the service, aligned with organisational values.

Portsmouth City Council is committed to making a difference and is guided by core values that define who we are and how we act.

Learn more about working at Portsmouth City Council and our benefits on our careers portal homepage.