HR Officer - People Services (STA/Secondment)

ING Investment Banking; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading investment banking firm seeks a skilled HR Operations professional to join their People Services Team. This role demands strong advisory skills, meticulous case management of the employee life cycle, and experience with HR systems like Workday. Ideal candidates will possess a university degree and thrive in a dynamic environment, demonstrating clear communication and organizational skills.

Qualifications

• Experience in HR Operations/People Services.
• Workday knowledge essential.
• Experience in fast-paced dynamic environments.

Responsibilities

• Managing employee life cycle processes and casework.
• Supporting payroll submissions and reporting.
• Advising on policies and managing HR queries.

Skills

Communication

Analytical Skills

Collaboration

Organizational Skills

Education

University degree

Tools

Workday

MS Office

Job description

Department Overview

The People Services Team is the centralised HR administrative/advisory function. Reporting to the HR Head of People Services, the position is part of a team providing a comprehensive and professional administrative/advisory service to the wider HR team (HR Business Partners (HRBPs), P&R, International Mobility & Recruitment), managers and employees.

Key Responsibilities

Main Duties and Responsibilities of Role

• Advisory: Offering guidance on policies and procedures and query management, i.e., recruitment, family leave, performance, training, background screening, benefits, employee relations, risk awareness.
• Employee Life Cycle Casework: Managing processes such as joiners (including background screening), leavers, probation, contractual changes, family leave, separations, international mobility, references and more. Supporting HRBPs with employee relation cases. Ensuring accurate file maintenance. The People Services team is the first point of contact with for employees and managers for queries related to the different touch points of the employee life cycle.
• Payroll and Reporting: Ensuring timely and accurate submission of payroll instructions, system maintenance, meeting payroll deadlines, and supporting reporting requirements.
• Collaboration and Liaison: Assisting the wider HR team (HRBP’s, P&R, International Mobility & Recruitment), liaising with other departments and managers.
• Regulatory/Legal: Adherence to the Senior Manager Certified Regime (SMCR) and GDPR requirements. Working closely with Compliance and the Operational Design, Control Resilience (OCDR) teams.
• Systems: Using various HR systems to support daily activities. Ensuring Workday data is accurate and maintained in a timely manner.
• Ad hoc: Assistance with implementing new legal/regulatory/group initiatives as and when required.
  
  

Candidate Profile

The candidate must be able to work independently and can plan and make priorities without sacrificing on quality and deadlines. They must have excellent communication skills (English - verbal & written) and demonstrate a collaborative mindset to get the job done.

Qualification/Education

• Essential: University degree
  
  

Experience/Knowledge

Essential:

• Workday Knowledge
• Previous experience in a HR Operations/People Services environment
• Experience working in a fast-paced dynamic environment
• Experience with MS Office tools: PowerPoint, Excel and SharePoint
• Experience in interpreting and implementing policies, procedures and controls
  
  

Desirable

• Knowledge of ING’s operational set up.
  
  

Personal Competencies

Essential

• Clear and concise communication (both verbal and written).
• Attention to detail and strong analytical skills.
• Effective collaboration both within a team and across the organisation.
• Self-starter, with excellent organisational skills and ability to establish and deliver on priorities.
• Enthusiasm for continuous improvement and being part of a high performing team.
  
  

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