HR Officer

Job Summary

This role delivers comprehensive operational HR services for Connect Healthcare, supporting the Head of HR in strategic people management. Key responsibilities include advising managers on HR policies and practices, ensuring legal compliance, developing and implementing HR functions and policies, leading recruitment, managing employee documentation, and providing guidance on disciplinary, performance, and absence management. The role aims to optimise HR processes and mitigate risks, contributing to the organisation's growth and compliance.

Main Duties of the Job

1. To provide an operational HR service to all parts of Connect Healthcare, covering a wide range of HR matters.
2. To support the Head of HR in managing the people most appropriately. To adopt best practice and comply with employment legislation, mitigating any risks to the business.
3. Assist line managers in applying HR policies and practices and provide advice and guidance on HR issues.
4. To develop and implement an effective HR function to meet the growing and changing needs of Connect Healthcare.
5. Lead in developing HR policy and processes to provide continuity in the service.
6. Contribute to Connect's policy, ensuring legal compliance, up-to-date information, and advice on employment matters.
7. To manage and assist the HR Advisor in staff recruitment, ensure contracts and offer letters are issued appropriately, and all documentation is collated and filed in the employee's electronic records. Create and review Job Descriptions as appropriate in collaboration with line managers.
8. Provide advice and guidance to support line managers with disciplinary, probation and performance management reviews per Connect Healthcare's policy.
9. Support and advise line managers in effectively managing all forms of absence to reduce sickness absence and other staffing costs as appropriate.

About Us

About Connect Healthcare Rotherham CIC

Connect Healthcare Rotherham CIC is a General Practice (GP) federation of 28 member practices in Rotherham and surrounding districts. It is run by and for GPs with a small staff of managers and administrators. The team is overseen by a Board of Directors who makes strategic decisions about projects and finance.

Connect Healthcare is a federation which is a legal entity that enables a group of general practices or surgeries to work together and share responsibility for delivering high quality, patient-focused services for the borough.

The purpose of Connect Healthcare Rotherham is to provide services, strategic advice and representation to and on behalf of the majority of primary care practices in the NHS Rotherham Clinical Commissioning Group area.

By working together, we can achieve greater efficiency within general practice by reducing the duplication of work and benefiting from economies of scale.

The federation works to promote the development of clinical and non-clinical staff to ensure we attract new colleagues and retain existing ones.

We will retain and establish contracts to deliver local services for the people of Rotherham and provide the link between numerous organisations to provide seamless links between services for our patients.

Date Posted

15 April 2025

Pay Scheme

Agenda for Change

Band

Band 4

Salary

Depending on experience Band 4 Potential for Band 5 dependant on experience

Contract

Permanent

Working Pattern

Full-time

Reference Number

B0098-25-0008

Job Locations

Valley Healthcentre, Saville St, Dalton, Rotherham, S65 3HD

Job Description

Key Responsibilities

1. To provide an operational HR service to cover various HR matters. This includes supporting employee relations, training and development, workforce planning, retention and recruitment, Pay and reward and occupational health support.
2. Report quarterly to the Chief Operating Officer with specific key employee information regarding HR matters as requested.
3. To support the organisation in managing its people most appropriately. Adopt best practices and comply with employment legislation, mitigating any risks to the business.
4. Assist line managers in applying HR policies and practices and provide advice and guidance on HR issues.
5. Develop and implement maternity plans, demonstrating expertise in statutory rights and Agenda for Change guidelines.
6. To develop and implement an effective HR function to meet the growing and changing needs of Connect Healthcare.
7. Lead in developing HR policy and processes to provide continuity in the service.
8. Contribute to Group policy, ensuring legal compliance, up-to-date information, and advice on employment matters.
9. To manage the overall recruitment process for staff, ensure contracts and offer letters are issued appropriately, and all documentation is collated and filed in employee staff files.
10. Create and review Job Descriptions as appropriate in collaboration with line managers.
11. To promote, update and ensure circulation of the employee statement of terms and conditions and the employee handbook.
12. Provide advice and guidance to support line managers with disciplinary, probation and performance management reviews per Connect's policy.
13. Support and advise line managers in effectively managing all forms of absence to reduce sickness absence and other staffing costs as appropriate.
14. Conduct Exit Interviews and report on findings, suggesting improvements and changes where appropriate.
15. To maintain up-to-date knowledge of HR and Employment Law changes.
16. To liaise with HRX external HR service as required.
17. Attend Meetings as part of the management team and be a note taker as and when required.
18. Ensure local administration and records systems are fully compliant with legal and regulatory standards.
19. To be responsible for your own continuing self-development, undertaking training as appropriate.
20. To undertake other duties appropriate to the grading of the post as required.

Change Management

1. To provide administrative HR support in the event of change, service provision, merger, acquisitions, and reorganisations, referring to the Head of HR when required.
2. Support in delivering an annual staff survey and action plan based on the results.
3. To ensure that line managers appropriately record and manage appraisals, annual leave and attendance and offer support when required.

Payroll and Pensions

1. Assist with the processing and preparation of payroll.
2. To assist and advise employees on pension queries.
3. Administration of and liaison concerning any compensation or benefits packages, including changes to pay.
4. To maintain accurate and up-to-date knowledge of payroll and pensions legislation and practice.
5. Ensure all appropriate activities have occurred to meet standards for the NHS Pension agency and NEST Pensions. To be accountable for ensuring auto-enrolment is managed effectively.
6. To advise and administer any requests from staff and partners for NHS Pension retirement or transferring of benefits, SD55s, forecasts and ensure OPT OUT requests are appropriately recorded.
7. Ensure accurate reporting of employee forecasts to the NHS Pensions Agency.

Leadership

1. Support colleagues in developing their leadership, people management skills and HR responsibilities.
2. Build effective and positive relationships with colleagues, patients and other partners.
3. Role model positive working and promote organisational values.
4. Use strategic and creative approaches to problem-solving.
5. Provide leadership and direction for the departmental functions.
6. Nurture collaborative and productive relationships between teams.
7. Foster a culture of continuous improvement, delegating decision-making as far as appropriate.
8. Support and represent Connect Healthcare at external conferences, workshops and meetings.

Health and Safety

1. Ensure all members of staff comply with Connect's health and safety policy.
2. Carry out risk assessments to comply with current Health and Safety legislation.
3. Ensure any health and safety concerns are reported to the Chief Operating Officer.
4. To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity

1. The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
2. Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with group processes, policies and current legislation.
3. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
4. Behaving in a manner that is welcoming, non-judgmental and respects the individual's circumstances, feelings, priorities and rights.

The details contained in this job description are not exhaustive and may change as the post develops.

Governance

1. Identify and record risks and issues, developing contingency plans with service and contract leads.
2. Ensure Connect complies with health and safety policies and procedures to reflect current best practices.

Confidentiality

To maintain the confidentiality of information acquired while undertaking duties for Connect Healthcare.

Person Specification

Experience

Essential

• Minimum of two years of experience in providing Human Resources advice to managers and staff that meets operational needs.
• Thorough understanding of contemporary HR policies and procedures.
• Understanding of employment law issues.
• Knowledge and understanding of key NHS issues, including national and local policy drivers, and knowledge around Agenda for Change NHS terms.
• Managed multiple tasks and prioritised workload to match objectives.
• Excel skills.
• Proficiency in minute-taking, ensuring clear and accurate records of meetings.

Desirable

• Experience of working across multiple sites.
• HR advisory experience.
• Experience in a health provider organisation, preferably in a primary care setting.
• Experience in providing advice and support to senior managers on strategic matters.
• Knowledge of clinical training requirements.

Qualifications

Essential

• Level 3 CIPD qualified.
• GCSE grade A to C in English and Maths.

Desirable

• Level 5 CIPD qualified.

Skills & Abilities

Essential

• Strong inter-personal skills, including the ability to establish and maintain positive professional working relationships with colleagues at all levels from within the organisation and external stakeholders.
• Excellent verbal communication and presentation skills, including the ability to communicate sensitive or contentious information to influence decision making and written communication, including policies, letters, etc.
• Good knowledge of HR systems.
• Ability to work accurately and effectively to deadlines and manage various activities simultaneously, often under pressure.
• Ability to interpret legislation and terms and conditions, and advise managers on these in a manner that they understand.
• Objectivity, discretion and the ability to develop trusting relationships at all levels.
• Prioritisation of time.
• Strong organisational skills.
• Forward planning and project management skills.
• Strong understanding of disciplinary and grievance procedures and experience conducting related meetings.
• Strong organisational skills, with meticulous attention to detail and the ability to maintain accurate records.

Desirable

• Highly developed influencing and persuading skills.
• Flexibility to work independently or as a team member to achieve organisational goals.
• Ability to develop strategic direction and translate into achievable objectives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer Name: Connect Healthcare Rotherham CIC

Address: Valley Healthcentre, Saville St, Dalton, Rotherham, S65 3HD

Employer's Website: Connect Healthcare Rotherham