HR & OD Advisor - Front Door

Wigan Council; Wigan; Ibrido; GBP 31.000 - 34.000; Tempo pieno

Descrizione del lavoro

Wigan Council is seeking an organised HR & OD Front Door professional to establish and embed a new Front Door function, delivering a high-quality, customer-focused HR and OD service across Wigan Council and Schools.

Working within the Front Door team, you will coordinate administrative activity, supervise HR&OD Support Assistants, and use data and digital systems to drive service improvement and streamline workflows.

Competenze

• Experience coordinating and streamlining administrative activity in a fast-paced environment.
• Strong communication, problem-solving and analytical skills.
• Ability to manage competing priorities and build relationships with stakeholders.
• Confidence with using data, digital systems and reporting tools.
• Passionate about delivering excellent customer service and continuous improvement.

Mansioni

• Establish and embed a new HR & OD Front Door function.
• Deliver a high-quality, customer-focused HR and OD service across Wigan Council and Schools.
• Coordinate administrative activity and supervise HR&OD Support Assistants.
• Provide expert advice on employee queries.
• Use data and insight to drive service improvement and automate/workflows.
• Collaborate with managers, schools and external partners to meet organisational needs.

Conoscenze

Organisational skills

Analytical thinking

Stakeholder management

Data literacy

Communication skills

Strumenti

HRIS systems

Reporting tools

Descrizione del lavoro

Priority Candidates will be considered in the first instance

Wigan Life Centre South

Salary: Grade 6, £30,515 - £33,673 per annum.

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

You’ll play a key role establishing and embedding a new HR & OD Front Door function, delivering a high-quality, customer-focused HR and OD service across Wigan Council and Schools. Working within our Front Door team, you’ll coordinate administrative activity, supervise HR&OD Support Assistants, and provide expert advice and support on employee queries. You will explore ways in which we can do things differently, use data and insight to drive service improvement, and identify and drive opportunities for automation and streamlining workflows. You’ll work closely with managers, schools, specialist HR & OD colleagues and external partners, helping to ensure our services are efficient, responsive and aligned to the needs of the organisation.

About you:

You’ll be a highly organised and proactive professional with experience co-ordinating and streamlining administrative activity in a fast-paced environment. You’ll have strong communication, problem-solving and analytical skills, alongside the ability to manage competing priorities and build positive relationships with a wide range of stakeholders. You will have confidence with using data, digital systems and reporting tools, and have a natural flare for innovation and streamlining processes. Most importantly, you’ll be passionate about delivering excellent customer service, driving continuous improvement and championing inclusion and collaboration.

About us:

You’ll join a forward-thinking HR & OD service at an exciting point of transformation, helping shape a modern, people centred offer that supports our workforce and communities to flourish. We are committed to building an inclusive workforce where everyone feels they belong and can thrive. It’s a great opportunity to build a rewarding career while making a meaningful contribution to the organisation and our communities.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

The contractual hours for this post will be worked across a range of locations to meet the needs of the role and the service. Work will be carried out across Council buildings and/or community venues across the borough. It is our priority to ensure that the role is fulfilled effectively and while there is some flexibility to work from home when service delivery allows, the expectation is that staff will attend the workplace for a minimum of two days per week. However, depending on service requirements, you may be required to work your full contractual hours on site at Council buildings and/or community venues.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK www.gov.uk Prove your right to work to an employer

Wigan Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all employees, workers and volunteers to share this commitment. Safeguarding is everyone's responsibility. As part of this commitment, Wigan Council operates robust Safer Recruitment procedures

We recognise that on occasion candidates may use AI tools. Please read our applying authentically section below before submitting your application.

For further information, an informal discussion about this role please contact Sophie Lingard at [e-mail].

Interview dates:

Priority Candidates Wednesday 2nd December 2026

All Other Candidates Friday 4th December 2026

To view the details relating to this position, please click the links below:

Supporting Documents

Job Specification

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Safer Recruitment at Wigan Council