HR Manager

NHS; Maidstone; On-site; GBP 35,000 - 50,000; Full time

Job summary

An exciting opportunity for an HR Manager to join a vibrant GP practice in Maidstone, offering strategic HR leadership to ensure successful recruitment, retention, and compliance. This role supports a modern healthcare environment focused on staff wellbeing and quality patient care.

Benefits

Strong emphasis on work-life balance

Regular protected learning time

Peer support

Qualifications

• Minimum 3-5 years of experience in HR management.
• Experience in a healthcare setting preferred.
• Strong understanding of employment legislation.

Responsibilities

• Provide oversight on all HR matters.
• Lead the recruitment of practice staff.
• Manage onboarding and compliance with laws.

Skills

Communication

Interpersonal

Organisational

Education

Bachelor's degree in Human Resources

Business Administration

Practice Management

Job description

Job summary

ROLE SUMMARY

The HR Manager role is responsible for providing strategic and operational HR leadership to a GP practice, ensuring the successful recruitment, retention, development, and performance of all staff, including medical staff, and maintaining compliance with relevant employment laws and regulations.

The HR Manager will play a key role in providing high quality service delivery and taking full responsibility for HR oversight and leadership; ensuring the smooth running of all three Greensand sites. Good communication is crucial, as they will be in direct liaison with the Partners, Head of Operations, Operation Manager and Team Leads across all sites on a regular basis.

Main duties of the job

Overview

• Provide oversight and regular reviews on all HR matters with the practice, ensuring efficient and effective functioning; working closely with the Partners and management team.
• Lead on the recruitment of practice staff both clinical and administrative.
• Manage the on boarding and induction process for new employees.
• Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing all that are relevant.
• Provide the Partners with a monthly and quarterly review of sickness, identifying themes, trends and appropriate solutions to be implemented.
• Participate in quality improvement initiatives, analysing data, implementing process changes, and measuring outcomes.
• Ensure that mandatory training is up to date.
• Become a member of the practice training hub to influence training and future roles in the practice.
• Stay abreast of HR Law and changes in regulation, and provide updates to the partnership.
• Work closely with the Business Partner to develop and implement strategic HR plans for long-term success and to maintain high retention rates.

About us

An exciting opportunity has become available for a HR Manager to join a vibrant, forward-thinking GP practice based in the historic and well-connected town of Maidstone. This is an excellent role for an experienced HR Manager, looking for a new career opportunity within a supportive, innovative, and team-oriented environment.

The practice is housed in a state-of-the-art, purpose-built medical centre, designed with both patients and staff in mind. The modern infrastructure includes spacious consulting rooms, cutting-edge clinical technology, and a layout that promotes seamless multi-disciplinary collaboration. Everything about the building and its operations reflects a genuine commitment to delivering high-quality, future-proof healthcare.

This is a training and teaching practice with a strong ethos of learning, mentorship, and professional development.

What makes this practice stand out:

• A modern, purpose-built premises with state-of-the-art facilities
• A progressive, digitally enabled approach to patient care
• Strong emphasis on work-life balance and staff wellbeing
• Regular protected learning time, and peer support
• Active involvement in PCN-level innovation and transformation
• Both part-time and full-time considered
• Located in Maidstone, the practice offers the best of both worlds a thriving community with excellent transport links to London and the South East.

Join a practice that's not just keeping up with the future of general practice its helping shape it.

Details Date posted

03 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

A2191-25-0002

Job locations

Greensand Health Centre

Heath Road

Linton

Maidstone

Kent

ME17 4NU

Headcorn Surgery

The Hardwicks

Headcorn

Ashford

Kent

TN27 9AA

Greensand Health Centre

1 Boughton Lane

Maidstone

Kent

ME15 9QJ

Job description Job responsibilities

Job Description HR Manager

FULL JOB DESCRIPTION ATTACHED

Job TitleHR Manager

Initial termPermanent

HoursFlexible 22.5-37.50 hours

Job PlanMonday Friday

Reporting toPractice Business Partner

Annual Leave5 weeks

LocationAll sites (Linton, Loose and Headcorn)

ROLE SUMMARY

The HR Manager role is responsible for providing strategic and operational HR leadership to a GP practice, ensuring the successful recruitment, retention, development, and performance of all staff, including medical staff, and maintaining compliance with relevant employment laws and regulations.

The HR Manager will play a key role in providing high quality service delivery and taking full responsibility for HR oversight and leadership; ensuring the smooth running of all three Greensand sites. Good communication is crucial, as they will be in direct liaison with the Partners, Head of Operations, Operation Manager and Team Leads across all sites on a regular basis.

Overview:

Provide oversight and regular reviews on all HR matters with the practice, ensuring efficient and effective functioning; working closely with the Partners and management team.

Lead on the recruitment of practice staff both clinical and administrative.

Manage the on boarding and induction process for new employees.

Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing all that are relevant.

Provide the Partners with a monthly and quarterly review of sickness, identifying themes, trends and appropriate solutions to be implemented.

Participate in quality improvement initiatives, analysing data, implementing process changes, and measuring outcomes.

Ensure that mandatory training is up to date.

Become a member of the practice training hub to influence training and future roles in the practice.

Stay abreast of HR Law and changes in regulation, and provide updates to the partnership.

Work closely with the Business Partner to develop and implement strategic HR plans for long-term success and to maintain high retention rates.

Key responsibilities

Ensure that there is an ongoing high quality review and update of all HR procedures across the practice.

To build successful relationships and ensure regular effective communication on all HR matters.

To remain up to date with NHS and other information concerning primary care, community care and social care with the view to identify opportunities.

Provide HR input and advice to the Partners.

Produce HR management reports monthly, including employee turnover rate/retention rates, employee engagement scores, recruitment time-to-fill, training budget utilisation, and number of employee relations issues resolved.

Carry out regular reviews of all HR processes and policies to ensure CQC compliance.

Provide HR support to team leads.

Any other duties that the Partners may reasonably request that align to the role.

Employees

Oversee and lead on the personnel function for all employed staff, such as: leading on recruitment, discipline, retirement, personal, legal, leave entitlement queries.

Providing support and motivation, developing their skills and confidence to fulfil their potential whilst continuously improving the service they provide to patients.

Ensure training is coordinated in a timely and efficient fashion including planning and organisation mandatory training and staff development.

Developing, implementing and undertaking an effective staff appraisal process. Ensuring all staff in the team are appraised annually and have a personal development plan which must be followed up.

Ensure that all new members of staff receive a full induction and training appropriate for their role.

Organise and run team lead meetings and regular specific reviews.

Ensure that the Practice Business Partner receives timely, accurate information for payroll purposes, including overtime information.

Undertake workload planning.

Promote and maintain a positive, supportive culture across the whole of the practice team.

Communication

The HR Manager should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with team members.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Health and Safety/Risk Management

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Managing effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Contribution to the implementation of services

The post-holder will:

Apply practice policies, standards, and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audits where appropriate.

Personal Training

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Participation in PLTs and other training relating to the role.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Skills and Qualifications

Education: Bachelor's degree in Human Resources, Business Administration, or related field.

Experience: Minimum 3-5 years of experience in HR management, with experience in a healthcare setting preferred.

Knowledge: Strong understanding of employment legislation, HR best practices, and HR systems.

Skills: Excellent communication, interpersonal, and organisational skills.Ability to work independently and as part of a team.

Job description Job responsibilities

Job Description HR Manager

FULL JOB DESCRIPTION ATTACHED

Job TitleHR Manager

Initial termPermanent

HoursFlexible 22.5-37.50 hours

Job PlanMonday Friday

Reporting toPractice Business Partner

Annual Leave5 weeks

LocationAll sites (Linton, Loose and Headcorn)

ROLE SUMMARY

The HR Manager role is responsible for providing strategic and operational HR leadership to a GP practice, ensuring the successful recruitment, retention, development, and performance of all staff, including medical staff, and maintaining compliance with relevant employment laws and regulations.

The HR Manager will play a key role in providing high quality service delivery and taking full responsibility for HR oversight and leadership; ensuring the smooth running of all three Greensand sites. Good communication is crucial, as they will be in direct liaison with the Partners, Head of Operations, Operation Manager and Team Leads across all sites on a regular basis.

Overview:

Provide oversight and regular reviews on all HR matters with the practice, ensuring efficient and effective functioning; working closely with the Partners and management team.

Lead on the recruitment of practice staff both clinical and administrative.

Manage the on boarding and induction process for new employees.

Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing all that are relevant.

Provide the Partners with a monthly and quarterly review of sickness, identifying themes, trends and appropriate solutions to be implemented.

Participate in quality improvement initiatives, analysing data, implementing process changes, and measuring outcomes.

Ensure that mandatory training is up to date.

Become a member of the practice training hub to influence training and future roles in the practice.

Stay abreast of HR Law and changes in regulation, and provide updates to the partnership.

Work closely with the Business Partner to develop and implement strategic HR plans for long-term success and to maintain high retention rates.

Key responsibilities

Ensure that there is an ongoing high quality review and update of all HR procedures across the practice.

To build successful relationships and ensure regular effective communication on all HR matters.

To remain up to date with NHS and other information concerning primary care, community care and social care with the view to identify opportunities.

Provide HR input and advice to the Partners.

Produce HR management reports monthly, including employee turnover rate/retention rates, employee engagement scores, recruitment time-to-fill, training budget utilisation, and number of employee relations issues resolved.

Carry out regular reviews of all HR processes and policies to ensure CQC compliance.

Provide HR support to team leads.

Any other duties that the Partners may reasonably request that align to the role.

Employees

Oversee and lead on the personnel function for all employed staff, such as: leading on recruitment, discipline, retirement, personal, legal, leave entitlement queries.

Providing support and motivation, developing their skills and confidence to fulfil their potential whilst continuously improving the service they provide to patients.

Ensure training is coordinated in a timely and efficient fashion including planning and organisation mandatory training and staff development.

Developing, implementing and undertaking an effective staff appraisal process. Ensuring all staff in the team are appraised annually and have a personal development plan which must be followed up.

Ensure that all new members of staff receive a full induction and training appropriate for their role.

Organise and run team lead meetings and regular specific reviews.

Ensure that the Practice Business Partner receives timely, accurate information for payroll purposes, including overtime information.

Undertake workload planning.

Promote and maintain a positive, supportive culture across the whole of the practice team.

Communication

The HR Manager should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with team members.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Health and Safety/Risk Management

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Managing effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Contribution to the implementation of services

The post-holder will:

Apply practice policies, standards, and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audits where appropriate.

Personal Training

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Participation in PLTs and other training relating to the role.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Skills and Qualifications

Education: Bachelor's degree in Human Resources, Business Administration, or related field.

Experience: Minimum 3-5 years of experience in HR management, with experience in a healthcare setting preferred.

Knowledge: Strong understanding of employment legislation, HR best practices, and HR systems.

Skills: Excellent communication, interpersonal, and organisational skills.Ability to work independently and as part of a team.

Person Specification Experience Essential

• Experience of working within the NHS

Desirable

• Experience of working in primary care

Qualifications Essential

• Bachelor's degree in Human Resources, Business Administration, Practice Management or related field

Person Specification Experience Essential

• Experience of working within the NHS

Desirable

• Experience of working in primary care

Qualifications Essential

• Bachelor's degree in Human Resources, Business Administration, Practice Management or related field

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Greensand Health Centre

Address

Greensand Health Centre

Heath Road

Linton

Maidstone

Kent

ME17 4NU

Employer's website

https://www.greensandhealth.co.uk/ (Opens in a new tab)

Employer details Employer name

Greensand Health Centre

Address

Greensand Health Centre

Heath Road

Linton

Maidstone

Kent

ME17 4NU

Employer's website

https://www.greensandhealth.co.uk/ (Opens in a new tab)