HR Manager

Dyad; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Hybrid working

25 days annual leave (pro-rata)

Employee assistance programme

Job summary

Dyad is seeking an experienced HR Manager to own the people function as we scale beyond 100 staff. You will be the trusted adviser to managers and leadership, shaping the People Plan and ensuring HR processes support growth, compliance and a high-performing culture in a regulated environment.

This hands-on but strategic role is hybrid, with three days a week in our London office near Chancery Lane, reporting to the VP of Business Operations.

Qualifications

• Significant generalist HR experience, including leading in a growing business.
• Strong knowledge of UK employment law with a track record on employee relations.
• Comfortable using data to understand people trends and influence change.
• Hands-on experience of an HRIS and designing processes in it.
• Discretion and integrity; capable of handling confidential information.

Responsibilities

• Own the People Plan and drive the people strategy in partnership with leadership.
• Enhance employee experience and culture through engagement surveys and action plans.
• Coach managers on performance, development and difficult conversations.
• Own performance review cycle, probations, learning and progression frameworks.
• Oversee reward, benefits and recognition aligned to market; work with Finance on costs.
• Lead HR controls, onboarding, recruitment processes and compliance with UK law.

Skills

Generalist HR

Employee relations

UK employment law

Education

CIPD Level 5+

Tools

Personio

Job description

The role

As HR Manager at Dyad, you will own the people function and shape how we attract, develop and keep great people as we grow. You will be the company's lead on people matters: a trusted adviser to managers and the leadership team, and the owner of our People Plan.
This is a hands-on role, but not a purely administrative one. Day-to-day HR administration such as payroll inputs, benefits administration and onboarding logistics will be supported by our Operations Manager, so your time goes on the work that makes the biggest difference: employee experience, manager capability, performance and development, reward and employee relations.
We have the foundations in place, including Personio as our HRIS and applicant tracking system. Your job is to build on them. You will turn employee feedback into a clear plan, design the processes and policies we need to scale past 100 people, and help us build a high-performing culture as we move into new markets.
We work in a regulated environment. We hold the NHS Data Security and Protection Toolkit (DSPT), operate under DCB0129 (the NHS clinical safety standard for health IT), and are working towards ISO 27001 certification. HR controls such as screening, training records and joiner, mover and leaver processes form part of our evidence, so you will work closely with our Head of Regulatory to design HR processes that are compliant from the start.
Reporting to: VP Business Operations, dotted line to the CEO
Direct reports: None at present.
This is a full-time position on a hybrid basis, with a minimum of three days per week in our London office near Chancery Lane.

Core responsibilities

• People strategy Own and deliver the People Plan, agreed with the leadership team and budgeted with Finance. Advise the VP Business Operations and CEO on organisational design, workforce planning and senior appointments.
• Employee experience and culture Measure and improve how people experience working at Dyad, from first contact to long tenure. Run regular engagement surveys and listening sessions, turn the findings into action, and report progress to the leadership team.
• Manager capability Coach and support managers to lead well. Build practical tools and training on objective setting, one-to-ones, feedback and difficult conversations.
• Performance and developmentOwn our performance review cycle, objectives framework and probation process. Design learning and development, career paths and progression frameworks so people can grow with the company.
• Reward and recognition Review pay, benefits and recognition against the market. Build a fair, transparent approach to reward that supports retention, working with Finance on costs.
• Employee relations Be the first point of expert advice on employee relations. Handle absence, capability, disciplinary and grievance matters fairly and in line with UK employment law and ACAS guidance.
• Recruitment and onboarding Own a consistent, inclusive hiring process: role sign-off, structured interviews, scorecards and candidate experience. Partner with hiring managers, who own their hiring decisions, and make sure new joiners are set up to succeed from day one.
• Policy and compliance Keep HR policies current and compliant, including right to work and sponsor licence duties. Design HR controls with our Head of Regulatory so they meet ISO 27001 and quality management requirements, and keep mandatory training on track.
• People data and systems Own Personio as our HR system and source of people data. Make it the trigger for joiner, mover and leaver changes with IT Operations, and use people data to spot trends in retention, absence and engagement

What success looks like

In your first 6 months, we'd expect you to:

• Agree the People Plan with the leadership team and start delivering it.
• Run an engagement survey, share the results with the company and act on them.
• Put in place a consistent performance review and probation process that managers use.
• Make Personio the trigger for joiner, mover and leaver changes, with HR controls ready for our ISO 27001 audit.

Requirements

Must-have:

• Significant generalist HR experience, including time as the lead HR professional in a growing business.
• CIPD Level 5 qualification or above, or equivalent experience.
• Strong, up-to-date knowledge of UK employment law and a track record of handling employee relations cases fairly and confidently.
• Experience designing and running people processes such as performance reviews, engagement surveys, probation and learning and development.
• Confidence advising and challenging managers and senior leaders, and coaching them to lead well.
• Comfortable using data to understand people trends and make a case for change.
• Hands-on experience of an HRIS, and the ability to design processes in it rather than just use it.
• Discretion and integrity. You will handle highly confidential information, we are a business built on trust.
• A practical, proactive approach and the ability to thrive in a fast-paced scale-up.

Nice-to-have:

• Experience in health tech, healthcare or another regulated environment.
• Experience supporting ISO 27001 or a quality management system.
• Experience with Personio.
• Experience managing a UK sponsor licence.
• Experience scaling a people function from around 50 to 150 employees.

Our hiring process

• Introductory screening interview (30 minutes).
• Interview with the VP Business Operations and a member of the Senior Management Team.
• Case discussion based on a realistic people scenario, followed by a conversation with the CEO.
• Offer.

Please let us know if you need any adjustments at any stage of the process.

Benefits

• Competitive salary and company Pension
• 25 days of paid annual leave (pro-rata)
• A fun and flexible hybrid working environment
• Access to our Employee Assistance Programme - Health Assured

A modern, dog-friendly office located near Chancery Lane with free drinks

Dyad is an equal opportunities employer. We welcome applications from everyone and value the diverse perspectives people bring to our work.