HR Manager

Hyatt Place London City East; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Discounted hotel room rates

Meals on duty

Wagestream – access your pay when you2

Employee Assistance Programme & Well‑g

Training and development opportunities

Social and team engagement events

Job summary

RBH Hospitality Management seeks a senior People & Culture Manager for Hyatt Place London City East to drive a high-performance, inclusive culture across all hotel departments. You’ll shape the colleague experience from attraction through development, ensuring teams feel valued and inspired while aligning with Hyatt’s brand culture and RBH values.

You’ll lead strategy, coaching, recruitment, and HR operations, champion wellbeing, and ensure health and safety compliance, delivering a positive

Qualifications

• Strong leadership and coaching ability across all levels of hotel teams.
• Solid understanding of HR practices and UK employment law.
• Experience in hospitality operations and delivering people-focused programmes.

Responsibilities

• Lead the People & Culture Plan aligned with Hyatt’s brand culture and RBH values.
• Oversee recruitment, onboarding, payroll and absence management.
• Drive learning, development, engagement, and wellbeing initiatives across departments.
• Ensure health, safety, and compliance with industry standards.
• Collaborate with hotel leadership to foster a positive, inclusive culture.

Skills

Leadership

HR practices

UK employment law

Hospitality operations

Organisational skills

Integrity

Inclusion & wellbeing

Job description

WHY RBH?

At RBH, we believe our people are our biggest asset and we put them at the heart of everything we do. Our hotels thrive on performance, people, quality, profit, and community, and we are proud to be recognised as one of the Top 30 Best Places to Work in Hospitality.

We are passionate about creating inclusive, supportive workplaces where our teams can grow and succeed. Guided by our values, we strive to:

• Act with Integrity
• Deliver Excellence
• Show Ambition to continuously improve
• Care about our people, our guests and our communities

ABOUT THE HOTEL

Hyatt Place London City East occupies a prime position in the bustling district of Aldgate on Whitechapel Road, just moments from Brick Lane and the heart of London’s financial district.

An award-winning hotel, we are proud of our commitment to leaving our planet better than we found it. With a strong focus on sustainability, local art, and music, we create a vibrant, community-driven environment that attracts guests from all walks of life — and makes this a truly exciting place to work.

THE ROLE – PEOPLE & CULTURE MANAGER

As our People & Culture Manager, you will play a pivotal role within the hotel leadership team, driving a positive, engaging, and high-performance culture across all departments.

You will be responsible for shaping the colleague experience from attraction through to development, ensuring our people feel supported, valued, and inspired — all whilst aligning with Hyatt’s brand culture and RBH values.

KEY RESPONSIBILITIES

People & Culture Strategy

• Lead the implementation of the Hotel People & Culture Plan, ensuring alignment with Hyatt’s culture, values, and budget
• Partner with the General Manager, Heads of Department, and central teams to drive succession planning and internal development

Leadership & Culture

• Foster a coaching culture that promotes respect, inclusion, and wellbeing
• Act as a trusted advisor to the leadership team, supporting people-related decision making

Recruitment & Employer Branding

• Manage end-to-end recruitment processes
• Promote the hotel as an employer of choice across local and digital channels, championing diversity and inclusion

HR Operations & Compliance

• Oversee all HR operations including onboarding, payroll, absence management, performance processes, and HR systems
• Ensure full compliance with UK employment law and internal policies, maintaining fairness and integrity in all decisions

Learning & Development

• Design and implement learning and development initiatives
• Encourage innovation, continuous improvement, and personal growth across all teams

Engagement & Wellbeing

• Drive reward, recognition, and engagement initiatives, including surveys and social activities
• Lead wellbeing initiatives that support a positive colleague experience

Health, Safety & Risk

• Ensure compliance with health & safety regulations, risk assessments, and industry standards
• Model accountability and best practice across all areas of responsibility

WHAT WE ARE LOOKING FOR

• A strong leader with the ability to coach, influence, and build relationships at all levels
• Solid understanding of HR practices, UK employment law, and hospitality operations
• Excellent organisational skills with the ability to manage multiple priorities
• A proactive, self-motivated approach with a passion for people and development
• High levels of integrity, professionalism, and discretion
• A genuine commitment to inclusion, wellbeing, and continuous improvement

WHAT’S IN IT FOR YOU?

We offer a benefits package designed to support and reward our people, including:

• Discounted hotel room rates for you, your friends and family
• Meals on duty
• Wagestream – access your pay when you need it
• Employee Assistance Programme & wellbeing support
• Training and development opportunities to support your career progression
• Social and team engagement events throughout the year

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in building a diverse workforce and sustaining an inclusive, people-first culture. If you require any reasonable adjustments during the recruitment process, please let us know.

Compensation: Competitive salary