HR Manager

NHS; Faversham; On-site; GBP 37,000 - 45,000; Full time

Job description

We are looking for an HR Manager to work up to full time with our friendly and supportive team at both Faversham Medical Practice and Newton Place Surgery.

The successful applicant will manage HR within the Practice alongside the existing HR manager, in the areas of recruitment, retention, staff engagement, HR process management and day-to-day HR practices.

Please see job description for full details.

Main duties of the job

Work closely with the Business Manager and GP for HR in the areas of recruitment, retention, staff engagement, HR process management and the day-to-day HR practices within Faversham Medical Practice.

In addition, the post holder will provide the management and leadership skills necessary to train and develop the Line Managers in HR as appropriate to their roles.

About us

Faversham Medical Group is a GP Practice and Urgent Treatment Centre working from Faversham Health Centre and Newton Place Surgery. We are a friendly and supportive team. Faversham is a beautiful, historic market town. It is close to the vibrant city of Canterbury; just 60 miles from London and yet within easy reach of attractive coastline areas and beaches.

Job responsibilities

Human resources

• Respond to the needs of the Practice to appoint, retain, develop and train, discipline or dismiss staff members (including salaried GPs).
• Carry out the recruitment and ensure the retention of staff to ensure establishment levels match Practice requirements liaising with the Business Managers who retain strategic responsibility.
• Carry out the operation of the GP Registrar Scheme liaising with the Practices GP Trainer(s), HEKSS and others, delegating tasks as appropriate.
• Carry out and arrange staff induction, appraisal, training and development opportunities, liaising with the Line Managers to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities to motivate staff to fulfil their potential. In addition, deliver training on relevant HR issues.
• Carry out the Line Managers 1, 3 and 6 month reviews, annual appraisals and their return to work interviews after short periods of sick or other leave.
• Carry out the salaried GPs reviews and their return to work interviews after short periods of sick or other leave.
• Ensure effective systems for the resolution of disputes and grievances, liaising with the Line Managers, the Business Managers and the GP for HR and with the Practices employment law solicitors and HR advisors.
• Deal with and authorize as appropriate requests for annual leave, TOIL, time off for other reasons.
• Keep abreast of changes in employment legislation and together with the Business Managers, ensure that all members of staff are legally employed.
• Ensure the updating and security of HR documentation, including employment records and contracts, policies and job descriptions, delegating as appropriate.
• Set and agree key performance indicators for the Practice, analyzing data each reporting period and reporting these to the Business Managers.
• Attend team, management and external meetings as required.
• Proactively seek to understand readiness for change and develop and lead initiatives to ensure successful implementation with key stakeholders, including engaging and consulting with staff. Ensure structural change is well managed.
• To support, lead and advise on management of change that has an impact on the workforce and includes TUPE, redeployment and possible redundancy matters.
• Develop HR policies, ensuring their alignment with best practice.
• Undertake training as necessary in line with the development of the post and as agreed with the Business Managers as part of the personal development process.
• Proactively work with managers to develop and promote a culture of healthy employee relations and effective partnership working.
• Support payroll processing when required.
• Actively support the motivation and mentoring of staff both as individuals and as team members to equip them to provide patient-centered care.

Problem-Solving and Decision-Making

• Analyze and assess HR-related issues and challenges.
• Explore and evaluate various options and potential solutions.
• Propose viable solutions to address identified problems.
• Present and discuss these options with the HR team for consideration.
• Collaborate with the HR team to implement selected solutions effectively.

Communication

• Actively participate in staff and external meetings as required, preparing agendas as required, disseminating information and ensuring the distribution of minutes as necessary.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection prevention and control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of the administrators.
• Using appropriate infection prevention control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognized.
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards/ risks in relation to other work areas within the Practice, and assuming responsibility in the maintenance of general standards of cleanliness across the Practice in consultation (where appropriate) with other sector managers.
• Undertaking periodic infection prevention control training (minimum annually).
• Routinely managing own team / team areas, and maintaining work space standards.
• Demonstrating due regard for safeguarding and promoting the welfare of children.

Job description

Job responsibilities

Human resources

• Respond to the needs of the Practice to appoint, retain, develop and train, discipline or dismiss staff members (including salaried GPs).
• Carry out the recruitment and ensure the retention of staff to ensure establishment levels match Practice requirements liaising with the Business Managers who retain strategic responsibility.
• Carry out the operation of the GP Registrar Scheme liaising with the Practices GP Trainer(s), HEKSS and others, delegating tasks as appropriate.
• Carry out and arrange staff induction, appraisal, training and development opportunities, liaising with the Line Managers to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities to motivate staff to fulfil their potential. In addition, deliver training on relevant HR issues.
• Carry out the Line Managers 1, 3 and 6 month reviews, annual appraisals and their return to work interviews after short periods of sick or other leave.
• Carry out the salaried GPs reviews and their return to work interviews after short periods of sick or other leave.
• Ensure effective systems for the resolution of disputes and grievances, liaising with the Line Managers, the Business Managers and the GP for HR and with the Practices employment law solicitors and HR advisors.
• Deal with and authorize as appropriate requests for annual leave, TOIL, time off for other reasons.
• Keep abreast of changes in employment legislation and together with the Business Managers, ensure that all members of staff are legally employed.
• Ensure the updating and security of HR documentation, including employment records and contracts, policies and job descriptions, delegating as appropriate.
• Set and agree key performance indicators for the Practice, analyzing data each reporting period and reporting these to the Business Managers.
• Attend team, management and external meetings as required.
• Proactively seek to understand readiness for change and develop and lead initiatives to ensure successful implementation with key stakeholders, including engaging and consulting with staff. Ensure structural change is well managed.
• To support, lead and advise on management of change that has an impact on the workforce and includes TUPE, redeployment and possible redundancy matters.
• Develop HR policies, ensuring their alignment with best practice.
• Undertake training as necessary in line with the development of the post and as agreed with the Business Managers as part of the personal development process.
• Proactively work with managers to develop and promote a culture of healthy employee relations and effective partnership working.
• Support payroll processing when required.
• Actively support the motivation and mentoring of staff both as individuals and as team members to equip them to provide patient-centered care.

Problem-Solving and Decision-Making

• Analyze and assess HR-related issues and challenges.
• Explore and evaluate various options and potential solutions.
• Propose viable solutions to address identified problems.
• Present and discuss these options with the HR team for consideration.
• Collaborate with the HR team to implement selected solutions effectively.

Communication

• Actively participate in staff and external meetings as required, preparing agendas as required, disseminating information and ensuring the distribution of minutes as necessary.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection prevention and control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of the administrators.
• Using appropriate infection prevention control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognized.
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards/ risks in relation to other work areas within the Practice, and assuming responsibility in the maintenance of general standards of cleanliness across the Practice in consultation (where appropriate) with other sector managers.
• Undertaking periodic infection prevention control training (minimum annually).
• Routinely managing own team / team areas, and maintaining work space standards.
• Demonstrating due regard for safeguarding and promoting the welfare of children.

Job description

Job responsibilities

Human resources

• Respond to the needs of the Practice to appoint, retain, develop and train, discipline or dismiss staff members (including salaried GPs).
• Carry out the recruitment and ensure the retention of staff to ensure establishment levels match Practice requirements liaising with the Business Managers who retain strategic responsibility.
• Carry out the operation of the GP Registrar Scheme liaising with the Practices GP Trainer(s), HEKSS and others, delegating tasks as appropriate.
• Carry out and arrange staff induction, appraisal, training and development opportunities, liaising with the Line Managers to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities to motivate staff to fulfil their potential. In addition, deliver training on relevant HR issues.
• Carry out the Line Managers 1, 3 and 6 month reviews, annual appraisals and their return to work interviews after short periods of sick or other leave.
• Carry out the salaried GPs reviews and their return to work interviews after short periods of sick or other leave.
• Ensure effective systems for the resolution of disputes and grievances, liaising with the Line Managers, the Business Managers and the GP for HR and with the Practices employment law solicitors and HR advisors.
• Deal with and authorize as appropriate requests for annual leave, TOIL, time off for other reasons.
• Keep abreast of changes in employment legislation and together with the Business Managers, ensure that all members of staff are legally employed.
• Ensure the updating and security of HR documentation, including employment records and contracts, policies and job descriptions, delegating as appropriate.
• Set and agree key performance indicators for the Practice, analyzing data each reporting period and reporting these to the Business Managers.
• Attend team, management and external meetings as required.
• Proactively seek to understand readiness for change and develop and lead initiatives to ensure successful implementation with key stakeholders, including engaging and consulting with staff. Ensure structural change is well managed.
• To support, lead and advise on management of change that has an impact on the workforce and includes TUPE, redeployment and possible redundancy matters.
• Develop HR policies, ensuring their alignment with best practice.
• Undertake training as necessary in line with the development of the post and as agreed with the Business Managers as part of the personal development process.
• Proactively work with managers to develop and promote a culture of healthy employee relations and effective partnership working.
• Support payroll processing when required.
• Actively support the motivation and mentoring of staff both as individuals and as team members to equip them to provide patient-centered care.

Problem-Solving and Decision-Making

• Analyze and assess HR-related issues and challenges.
• Explore and evaluate various options and potential solutions.
• Propose viable solutions to address identified problems.
• Present and discuss these options with the HR team for consideration.
• Collaborate with the HR team to implement selected solutions effectively.

Communication

• Actively participate in staff and external meetings as required, preparing agendas as required, disseminating information and ensuring the distribution of minutes as necessary.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection prevention and control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of the administrators.
• Using appropriate infection prevention control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognized.
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards/ risks in relation to other work areas within the Practice, and assuming responsibility in the maintenance of general standards of cleanliness across the Practice in consultation (where appropriate) with other sector managers.
• Undertaking periodic infection prevention control training (minimum annually).
• Routinely managing own team / team areas, and maintaining work space standards.
• Demonstrating due regard for safeguarding and promoting the welfare of children.

Job description

Job responsibilities

Human resources

• Respond to the needs of the Practice to appoint, retain, develop and train, discipline or dismiss staff members (including salaried GPs).
• Carry out the recruitment and ensure the retention of staff to ensure establishment levels match Practice requirements liaising with the Business Managers who retain strategic responsibility.
• Carry out the operation of the GP Registrar Scheme liaising with the Practices GP Trainer(s), HEKSS and others, delegating tasks as appropriate.
• Carry out and arrange staff induction, appraisal, training and development opportunities, liaising with the Line Managers to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities to motivate staff to fulfil their potential. In addition, deliver training on relevant HR issues.
• Carry out the Line Managers 1, 3 and 6 month reviews, annual appraisals and their return to work interviews after short periods of sick or other leave.
• Carry out the salaried GPs reviews and their return to work interviews after short periods of sick or other leave.
• Ensure effective systems for the resolution of disputes and grievances, liaising with the Line Managers, the Business Managers and the GP for HR and with the Practices employment law solicitors and HR advisors.
• Deal with and authorize as appropriate requests for annual leave, TOIL, time off for other reasons.
• Keep abreast of changes in employment legislation and together with the Business Managers, ensure that all members of staff are legally employed.
• Ensure the updating and security of HR documentation, including employment records and contracts, policies and job descriptions, delegating as appropriate.
• Set and agree key performance indicators for the Practice, analyzing data each reporting period and reporting these to the Business Managers.
• Attend team, management and external meetings as required.
• Proactively seek to understand readiness for change and develop and lead initiatives to ensure successful implementation with key stakeholders, including engaging and consulting with staff. Ensure structural change is well managed.
• To support, lead and advise on management of change that has an impact on the workforce and includes TUPE, redeployment and possible redundancy matters.
• Develop HR policies, ensuring their alignment with best practice.
• Undertake training as necessary in line with the development of the post and as agreed with the Business Managers as part of the personal development process.
• Proactively work with managers to develop and promote a culture of healthy employee relations and effective partnership working.
• Support payroll processing when required.
• Actively support the motivation and mentoring of staff both as individuals and as team members to equip them to provide patient-centered care.

Problem-Solving and Decision-Making

• Analyze and assess HR-related issues and challenges.
• Explore and evaluate various options and potential solutions.
• Propose viable solutions to address identified problems.
• Present and discuss these options with the HR team for consideration.
• Collaborate with the HR team to implement selected solutions effectively.

Communication

• Actively participate in staff and external meetings as required, preparing agendas as required, disseminating information and ensuring the distribution of minutes as necessary.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection prevention and control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of the administrators.
• Using appropriate infection prevention control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognized.
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards/ risks in relation to other work areas within the Practice, and assuming responsibility in the maintenance of general standards of cleanliness across the Practice in consultation (where appropriate) with other sector managers.
• Undertaking periodic infection prevention control training (minimum annually).
• Routinely managing own team / team areas, and maintaining work space standards.
• Demonstrating due regard for safeguarding and promoting the welfare of children.

Person Specification

Experience

• CIPD Level 7 or equivalent experience/qualification.
• Ability to manage staff.
• General HR experience demonstrating competence across a range of HR functions.
• Significant working knowledge of employment law.
• Ability to deal with external organisations at supervisory level.
• Ability to carry out staff appraisals.
• Ability to carry out complex HR processes such as grievance process, disciplinary, dismissal etc.
• Knowledge and skills of line management including being involved in recruitment, staff training and being able to motivate a team.
• Excellent leadership skills.
• Experience of chairing meetings, producing agendas and minutes.
• Ability to carry out complex administration and record keeping in an office environment.
• Ability to understand and learn new software and administrative procedures.
• Accurate and thorough approach.
• IT literate, including experience in using Word and Excel at intermediate level, proficient at using email and the internet.
• Ability to work in a changing environment and work under pressure.
• Demonstrated ability to conduct thorough assessments of HR-related issues and challenges.
• Proven experience in researching, evaluating, and proposing viable solutions to complex problems.
• Strong capability in developing solution proposals and presenting them effectively to a team.
• Excellent teamwork skills with experience in discussing and refining solutions collaboratively.
• Ability to work seamlessly with a team to implement selected solutions and ensure successful outcomes.
• Experience of dealing with members of the public.
• Experience in primary care/NHS/caring profession.
• Experience in using EMIS clinical software.

Personal

• Good sickness record (e.g. max 3 events in last 12 months).
• Good communicator (verbal & written) both upwards and downwards.
• Good standard of education with excellent literacy and numeracy skills.
• Evidence of continued learning/development.
• Ability to work autonomously and initiate / self-direct own workload.
• Evidence of the ability to grasp new concepts and work on a self-directed basis.
• Ability to relate to the interviewing team and exhibits personality to match culture of Practice.
• Adaptable, innovative and forward looking.
• Hard working, reliable and resourceful. Ability to use own judgement and common sense.
• Confident in decision making with proven problem solving skills.
• Confident, assertive and resilient.
• NHS or recent practice experience.
• Checkable employment history of more than 3 years. Evidence of organisational skills.
• Pay increasing or improved employment with this position.
• Evidence of recent self-directed learning or development.
• Evidence of job stability (e.g. less than 2 employers in last 10 years).
• Ability to work ideal hours as stated.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£37,338 to £44,962 a year Range advertised based on full time and previous NHS experience