HR Journey & Transformation Developer

NatWest Group; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join NatWest Group as an HR Journey & Transformation Developer, focusing on optimizing HR processes through ServiceNow and Workday. You will gather and document HR requirements, develop comprehensive documentation, and collaborate with various stakeholders to enhance HR systems and functionalities. Ideal candidates will have a strong background in HR processes, relevant certifications, and excellent analytical and communication skills.

Qualifications

• Experience as a Requirements Analyst or Business Analyst focusing on HR solutions.
• Prior experience with ServiceNow HR Service Delivery modules.
• Strong skills in documentation of business needs into technical requirements.

Responsibilities

• Gather, document, and prioritize HR-related requirements for ServiceNow and Workday.
• Develop and create clear documentation including business requirements and user stories.
• Collaborate on creating user training materials and conducting training sessions.

Skills

HR processes

ServiceNow

Workday

Agile

Scrum

Analytical skills

Communication

Interpersonal skills

Education

Workday HCM Certification

Job description

Join us as a HR Journey & Transformation Developer

• In this role, you’ll be responsible for gathering, analysing, and documenting HR-related requirements for ServiceNow and Workday
• You’ll work closely with HR business leaders, tech teams, external stakeholders to ensure these systems effectively meet the needs of HR processes, such as HCM processes, payroll, performance management, benefits processes, along with personal data and information
• This is a chance to lead and evaluate current HR requirements to identify opportunities for enhancements or process optimisations
• You’ll work from home some of the time, but you’ll also spend time working from the office

What you'll do

We are looking for a Journey & Transformation Developer highly skilled in ServiceNow and Workday HR Journey Development to support our team in optimising and enhancing our HR processes in all key colleague services. You’ll gather, document, and prioritize HR-related requirements for both ServiceNow and Workday platforms, specifically for modules such as Workday Human Capital Management, payroll, talent acquisition, performance management, and employee lifecycle.

You’ll also:

• Develop clear, comprehensive documentation including business requirements, functional specifications, and user stories for HR system enhancements and implementations
• Conduct workshops, interviews, and surveys with HR and business stakeholders to capture functional and non-functional requirements
• Collaborate with the team to create user training materials and conduct training sessions for HR users on ServiceNow and Workday features and functionalities
• Stay updated on new features, releases, and best practices for ServiceNow and Workday in the HR domain, providing recommendations and improvements
• Work with HR teams to ensure data accuracy and integrity in both ServiceNow and Workday systems

The skills you'll need

To succeed in this role, you’ll have experience as a Requirements Analyst, or Business Analyst with a focus on Workday and ServiceNow HR solutions. We’ll expect you to have a Workday HCM Certification or related Workday certifications with experience in Agile or Scrum environments.

In addition, you’ll have:

• Experience in HR processes, ideally in the HCM space
• Prior experience with ServiceNow HR Service Delivery modules such as Case Management, Knowledge Management
• Experience of Customer or Colleague Journey Development
• Strong interpersonal, communication, and collaboration skills, with the ability to work effectively with HR professionals, tech teams, and business leaders
• The ability to translate business needs into technical requirements and clearly document those needs
• Strong analytical skills, attention to detail, and problem-solving abilities

Hours

35

Job Posting Closing Date:

Job Posting Closing Date is not yet published. Ways of Working:Remote First