HR Information Systems Manager (SuccessFactors)

CMS Distribution; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

CMS Distribution is seeking an HR Information Systems (SuccessFactors) Manager to oversee the configuration and maintenance of their SAP SuccessFactors platform. This role is pivotal in ensuring the effective delivery of HR systems and processes, supporting modules such as Employee Central and Recruitment. The ideal candidate will have a strong background in HRIS, particularly in SuccessFactors, and will be responsible for enhancing user experience and data governance across the organization.

Qualifications

• 4+ years of HRIS experience, with 1-2 years in a SuccessFactors environment.
• Strong configuration experience with Employee Central and PMGM.
• Solid understanding of GDPR and HR data governance.

Responsibilities

• Support the delivery of the People Systems strategy.
• Configure and maintain SAP SuccessFactors platform.
• Operate the HRIS helpdesk and manage incoming queries.

Skills

Analytical mindset

Excellent communication skills

Detail-oriented

Proactive

Education

Degree in Human Resources, Business Administration, or Information Systems

Certification in SAP SuccessFactors

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from CMS Distribution

Sourcing, Securing and Retaining Top Tech Talent.

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle.

Reporting to the Chief People Officer, this position plays a key role in supporting key modules including Employee Central, Performance & Goals, Recruitment, Learning, and People Stories. It also contributes to onboarding new users—particularly during acquisitions—by configuring fit-for-purpose structures and enabling smooth transitions into our people systems.

The role provides technical support for the Unily platform in collaboration with IT and Internal Communications, and manages the HRIS helpdesk to ensure timely and effective support for system users.

There may be travel to our other sites in the UK, Ireland and internationally, as and when required.

This role is based out of our London office on Worship Street, with 1 day working from home.

1. Support the Delivery of the People Systems Strategy

• Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team.
• Implement system changes and updates to meet operational needs, ensuring they align with best practice and user requirements.
• Apply system knowledge to support initiatives with practical, scalable solutions.

2. SAP SuccessFactors Configuration and Maintenance

• Employee Central
• Configure and maintain core data structures, including business rules, workflows, job architecture, and permissions.
• Support regular data updates, audits, and corrections to ensure ongoing accuracy and compliance.
• Note this role works closely with People Relations to ensure accuracy and relevance of changes.
• Performance & Goals (PMGM)
• Maintain review templates, goal libraries, and cycle settings in line with business needs.
• Support annual and mid-year performance cycles by preparing forms, ensuring access, and assisting with reporting.
• Note this role works closely with our People Performance and Development team leads.
• Recruitment & Onboarding (RCM & ONB)
• Support the set-up and maintenance of job requisition templates, approval workflows, and onboarding steps.
• Ensure recruitment and onboarding processes run smoothly through timely updates and accurate configurations.
• Note this role works closely with our Talent Sourcing and Onboarding leads.
• Learning (LMS)
• Maintain learning items, curricula, and assignment rules to support compliance and development programmes.
• Assist the People Development team with user setup, learning pathways, and basic troubleshooting.
• People Stories (Analytics)
• Build and maintain standard dashboards and reports to support people data needs.
• Provide guidance to users on accessing and using People Stories and embedded reporting tools.
• Work closely with key senior stakeholders and analysts to support key business led data projects.

3. Support Integration of Acquired Entities

• Configure new teams and employees into the SuccessFactors system following acquisitions.
• Set up organisational structures, permissions, and workflows based on agreed designs.
• Ensure data is entered accurately and users are onboarded with access to relevant tools and systems.

4. System Integration, Data Governance & Compliance

• Support IT and People Operations in maintaining data flows between SuccessFactors and other systems (e.g. payroll, benefits, identity management).
• Follow data governance practices to help ensure GDPR compliance and accurate People Operations records.
• Perform regular checks to maintain consistency across platforms and support audits.

5. Unily Platform Technical Support

• Provide day-to-day technical support for the Unily communications platform, helping maintain functionality and user access. Also ensure that regular planned maintenance is managed effectively and any down time communicated to stakeholders of the platform.
• Work with IT and Internal Communications on platform updates, user permissions, and content layouts.
• Raise any issues or opportunities for improvement through the appropriate channels.

6. HRIS Helpdesk Management

• Operate the HRIS helpdesk, managing incoming queries and ensuring timely and helpful responses.
• Use a ticketing or tracking system to categorise and prioritise support requests.
• Flag recurring issues for review and contribute to solutions or training where needed.

7. Reporting and Analytics Support

• Produce regular and ad hoc reports from SuccessFactors to support People Operations and HR reporting requirements.
• Maintain data accuracy within reports and dashboards and assist users in accessing relevant insights.
• Support the development of reporting templates and dashboards based on requests from HR colleagues.
• Work closely with key senior stakeholders and analysts to support key business led data projects.
• Produce fortnightly progress and insights reports to share with Sr. Business stakeholders.

8. System User Support and Training

• Create and maintain user guides, quick-reference materials, and process documentation.
• Deliver training to People Operations users and people managers to support understanding of system processes and features.
• Provide support on more complex system issues and liaise with vendors or IT where required.

9. Support for System Enhancements and Changes

• Assist with the testing and implementation of new SuccessFactors features and updates.
• Prepare test scenarios, log results, and escalate any issues as needed.
• Support small-scale projects or configuration changes as part of broader system improvements.

10. Continuous Improvement and Operational Support

• Monitor system performance, user feedback, and common issues to suggest and support process improvements.
• Contribute to automation efforts and enhancements that streamline administrative tasks.
• Stay informed on SuccessFactors updates and highlight relevant changes to the People Operations team, relevant IT, Payroll and Business Analytics stakeholders, as well as the CPO.

Education:

• Degree or equivalent qualification in Human Resources, Business Administration, Information Systems, or a related field.
• Additional training or certification in SAP SuccessFactors or HR systems administration is desirable.
• Courses or qualifications in data management, analytics, or project coordination are an advantage.

Required experience:

• 4+ years of HRIS experience, with at least 1-2 years in a SuccessFactors environment.
• Strong configuration experience with Employee Central and PMGM (certifications are a plus).
• Demonstrated ability to implement HR technology solutions and support change management.
• Solid understanding of GDPR, HR data governance, and access controls.

Preferred:

• Experience with other HR systems (LMS, ATS, payroll integrations).
• Experience of Unily platform highly desirable but not essential, although willingness to learn is a must.
• Project management skills (Agile, or PMP preferred).

Skills & Attributes:

• Strong analytical mindset and experience in delivering HR dashboards and data storytelling.
• Excellent communication skills—able to translate technical concepts for non-technical audiences.
• Confident working across departments and influencing stakeholders at all levels. Team player that’s able to collaborate to deliver excellence.
• Detail-oriented, organized, and able to manage competing priorities in a dynamic environment.
• Proactive and solution-focused, with a can-do attitude and resilience under pressure.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources and Analyst

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at CMS Distribution by 2x

Sign in to set job alerts for “Human Resource Information System Manager” roles.

Human Resource Information System Manager

Human Resources Project and Systems Manager

London, England, United Kingdom 1 month ago

HRIS Manager specialized in Workday (Advanced) Compensation

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 hours ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

Richmond Upon Thames, England, United Kingdom 5 days ago

London, England, United Kingdom 5 days ago

Senior Manager of Human Resources - Europe

London, England, United Kingdom 1 week ago

Watford, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

Human Resources Information System Analyst

Manager, Human Resources (Europe, Middle East, Asia)

London, England, United Kingdom 2 days ago

Temp HRIS Analyst (3 Months FTC) - Hybrid

London, England, United Kingdom 5 days ago

Temp HRIS Analyst (3 Months FTC) - Remote

London, England, United Kingdom 5 days ago

Maidstone, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.