HR Hub Advisor

SevernTrentLife; Coventry; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading utility company based in Coventry is looking for an HR Hub Advisor. In this full-time role, you will be the first point of contact for HR support, providing assistance with employee queries and ensuring smooth operations. The ideal candidate should possess strong communication skills, show initiative, and be committed to enhancing employee experiences. Competitive salary and attractive benefits offered, including an annual bonus and generous leave policies.

Benefits

Salary of £30,713

25 days holiday + bank holidays

Annual bonus scheme up to £1,500

Family-friendly policies

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Qualifications

• Ability to guide managers on HR policies and procedures.
• Skills in handling employee relations issues.
• Ability to manage HR tasks efficiently.

Responsibilities

• Provide initial HR support to colleagues.
• Resolve HR queries and issues.
• Support managers with performance and absence reviews.
• Handle administrative requests related to HR.

Skills

Excellent verbal communication

Excellent written communication

Initiative

Problem-solving

Job description

Overview

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

Whether you have experience in HR or are exploring a new career path, if you\'re enthusiastic, enjoy working in a large team, love solving problems, and want to make a positive difference to our colleagues every day, this role in our HR team could be a great fit for you. …

We\'re looking for someone to join us as a HR Hub Advisor where you\'ll be the first point of contact for initial HR support, assisting colleagues across our business in a timely manner with their queries and ensuring everything runs smoothly. You’ll provide advice on employee relations matters, and if you don\'t have experience in this area, don\'t worry— we\'ll develop you to help you succeed.

You\'ll guide managers on policies and procedures and be able to handle tricky conversations. You\'ll also take on HR and Payroll tasks to help support the team and keep the HR function ticking.

Some of your other key accountabilities will include:

• Liaising with hiring managers and colleagues to help resolve HR queries and issues.
• Escalating employee issues to the Employee Casework team, and explaining each issue clearly.
• Support and guide managers with probation periods, performance reviews, and absence reviews to help them do their best.
• Quickly and accurately handle requests like leavers, flexible working, and maternity leave.

How we work

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll be based in our Coventry office, full time, Monday to Friday.

What we’re looking for

We need someone who can use their initiative to achieve the best outcomes for our colleagues. You'll focus on enhancing our organisation's performance by developing the skills and capabilities of our managers, so excellent verbal and written communication skills are essential.

We\'re looking for someone who naturally embodies our core values—Care, Curiosity, Courage, and Pride—and is driven to make a positive difference to our colleagues every single day. It would be highly advantageous if you have previous HR experience, but don\'t worry if you don\'t, we'd still love to hear from you.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

How we\’ll reward and care for you

It\'s not just a job; it\'s a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you\'ll contribute to the environment and community too. Here are some of our favourites:

• Salary of £30,713
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

Let\’s go

We can\'t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We\'ll let you know the outcome after the closing date, so keep an eye on your phone and emails.

Please note, we may close this advert early if we receive a high volume of applications—so we encourage you to apply as soon as possible.