HR Generalist/Advisor (Req # 1757)

SugarCRM; Metropolitan Borough of Solihull; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Join a leading company in customer relationship management as an HR Generalist/Advisor. This role focuses on supporting people operations for a UK team and enhancing office culture, with opportunities to grow your HR experience in a hybrid work environment. You will be integral in employee support, onboarding, and driving engagement initiatives.

Benefits

UK Pension Scheme

Private medical and dental insurance

Health & Wellness Reimbursement Program

Unpaid sabbatical leave

Educational Resources - Career & Personal Development Program

Various discount programs

Qualifications

• 3+ years of experience in an HR generalist or advisory role.
• Strong working knowledge of UK employment law.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as the first point of contact for HR support.
• Lead onboarding and offboarding processes.
• Organise in-office events and coordinate office logistics.

Skills

HR generalist experience

Knowledge of UK employment law

Organisational skills

Communication skills

Proactive and reliable

Education

CIPD Level 3+ desirable

Tools

HRIS

Job description

About sales-i UK Ltd., a SugarCRM Company

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as aGreat Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more aboutSugarCRM careersand how you can be part of our journey.

Where do you fit?

As an HR Generalist/HR Advisor, you will support the day-to-day People operations for our UK team and contribute to creating a positive and connected employee experience for our hybrid workforce. You’ll also provide light support to our small employee populations in France and Germany, and act as the main point of contact for keeping our UK office running smoothly.

This role is well-suited for someone with a solid foundation in HR looking to deepen their generalist experience, gain exposure to light-touch business partnering, and play a hands-on role in creating a thriving office culture.

**This role requires on-site 4 days a week for close collaboration with the team and office**

Impact you will make in the role:

• People Operations & First-Line Support (UK-focused):
• Serve as the first point of contact for UK employees and managers for HR guidance, policy clarification, and day-to-day people support
• Partner with managers on performance, conduct, absence, and employee relations issues—escalating complex matters as appropriate
• Own the UK onboarding and offboarding process, ensuring a consistent and high-quality experience for employees and managers
• Support annual People programs such as performance reviews, compensation cycles, and engagement surveys
• Maintain accurate HRIS records and employee files, ensuring compliance with UK and EU data regulations
• Support the continuous improvement of People processes and documentation to drive consistency and scale
  
  

• Office Coordination & Employee Experience:
• Lead the smooth running of our UK office, coordinating supplies, post, visitors, and working with vendors as needed
• Support health & safety practices in the office, working with internal teams and external providers
• Organise in-office events, meetings, and team connection moments that support our hybrid culture
• Work closely with IT, Facilities, and the People team to ensure new hires have what they need for day one
• Help promote a positive and inclusive workplace experience for hybrid and remote employees
  
  

• Regional HR Support & Collaboration:
• Provide basic HR coordination for employees in France and Germany (e.g. onboarding steps, document gathering, or FAQs)
• Partner with the Eastern Europe HR Manager to offer coverage during PTO or busy periods
• Contribute to regional policy updates, HR documentation, and compliance tracking as part of the broader HR team
• Assist with regional projects or policy alignment work, with support from senior team members
  

What you will bring:

• 3+ years of experience in an HR generalist or advisory role, preferably in a fast-paced, hybrid or distributed environment
• Strong working knowledge of UK employment law and experience advising managers in a practical, solutions-focused way
• Strong ability to work independently while collaborating across regions and functions
• Strong organisational skills with great attention to detail
• Excellent communication and relationship-building skills; approachable and trusted by employees and managers alike
• Enthusiastic about helping people feel engaged and supported in a hybrid work environment
• Proactive, reliable, and happy to take ownership of logistics and office coordination
• Experience using an HRIS and working with confidential employee data
• Working knowledge of UK employment practices; CIPD Level 3+ desirable
• Experience supporting or working with small international teams is a plus
  

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

· UK Pension Scheme

· Private medical and dental insurance

· Health &Wellness Reimbursement Program

· Unpaid sabbatical leave

· Educational Resources - Career & Personal Development Program

· Various discount programs (i.e. travel, virtual exercises classes, etc.)

· We are a merit-based company with many opportunities to learn, excel and grow your career!

Expected salary range, depending on experience.