HR & ER Manager

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We’re Big Bus Tours, the world’s largest independent operator of open-top sightseeing tours.

We inspire the spirit of adventure across Europe, North America, the Middle East, and Asia Pacific with a vision to be the number one thing to do in every world-famous city. Our hop-on, hop-off sightseeing tours offer a flexible approach to city discovery with a first-class customer experience. A Big Bus Tour turns tourists into explorers and leaves every passenger with a story to tell.

Having started our journey in 1991 with only three buses, today we have a global fleet of over 400, carrying more than 5 million passengers every year. And we’re not slowing down, we continue to grow within our existing cities and through expansion into new locations across the world.

Our Big Bus London Business is located in both Victoria (Admin) and Earlsfield (Depot) and you will be required to spend time at both locations. If you want to get onboard check out the vacancy below.

• Vacancy: HR & ER Manager
• Location: Victoria & Earlsfield, London
• Work Place type : In the office, with option of 1 day wfh.

In this role, you’ll be responsible for a wide range of HR functions, taking on a generalist role to support our team, coach managers and ensure the successful implementation of HR policies, employee relations, recruitment, training, onboarding and HR reporting.

Your expertise will be instrumental in maintaining a positive, engaged and productive workplace environment.

Overview of Duties & Responsibilities

• Develop, implement, and maintain HR policies and procedures in accordance with legal requirements and industry best practices.
• Act as a point of contact for employee concerns, resolving conflicts, and mediating disputes.
• Offer guidance and coaching to managers in handling HR-related matters, including performance issues, employee development, absence and conflict resolution.
• Lead the end-to-end recruitment process, from job postings and candidate screening to conducting interviews and making job offers.
• Create a comprehensive onboarding program for new hires and ensure that line managers contribute and support their smooth transition into the company.
• Collaborate with managers to establish performance metrics and goals.
• Provide guidance and support for performance appraisals and employee development plans.
• Foster a culture of leadership development within the organisation.
• Maintain HR records and generate reports for management, tracking HR metrics and key performance indicators.
• Identify training needs and design training programs to enhance employee skills and knowledge.
• Work closely with both line managers and payroll manager to ensure timely and correct submission of payroll data and address discrepancies when required.
• Maintain thorough documentation of all HR decisions, actions, and communications to ensure compliance and transparency.
• Work with management to identify any potential hazards by developing and implementing workplace health and safety procedures.
• Collaborate with management to create and implement engagement initiatives and ensure follow-through to enhance employee satisfaction and retention.
• Work closely with Global HR team to implement global HR initiatives and ensure alignment with both Global HR and the organisation’s strategy.
• Ad-hoc duties as required.

Qualifications & Experience

• Proven experience in HR management and generalist responsibilities, ideally in the tourism or highly operational industries.
• Strong knowledge of UK employment law.
• Experience of working and liaising with Payroll department.
• Proficiency with HRIS systems, Sage People is preferred.

Skills & Knowledge

• Excellent attention to detail and data accuracy.
• Strong communication and interpersonal skills.
• Excellent organizational skills, to plan the use of people and resources to meet deadlines.
• Strong interpersonal skills, to motivate and influence stakeholders.
• The ability to monitor and control budgets.
• Good communication and negotiation skills.
• The ability to use your initiative and make decisions under pressure.
• Ability to maintain a high degree of confidentiality and integrity.
• Strong organisational and time management skills.
• Personal resilience and self-awareness.
• Effective communication underpinning high-quality relationships.
• Results driven with an internal customer focus contributing to the delivery of the organisation's vision.

We are proud to offer all our colleagues a competitive benefits package, which includes:

• 25 Days Holiday + Bank Holidays, Increasing to 30 with L.O.S.
• Employee Assistance Programme.
• Performance Bonus Scheme.
• BUPA Cash Plan.
• Enhanced Maternity & Paternity Pay.
• Aviva DigiCare+ (Remote GP & 2nd Medical Opinion).
• Death in Service.
• Cycle to Work.
• Complimentary Big Bus Tickets.
• Merlin Attractions Discounts.
• Sick Pay Scheme.
• Season Ticket Loans.
• Employee Referral Scheme.

Next Steps

To apply for this role please click ‘Apply’, there is no lengthy application form and cover letters are optional. Once submitted, your application will be reviewed by the hiring manager(s). Due to the volume of applicants our vacancies regularly receive, please allow 2 weeks from the closing date to hear back regarding your application although our team will endeavour to contact every applicant as soon as practicable.