HR Employee Partner

Franklin Templeton; City of Edinburgh; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Franklin Templeton in Edinburgh is seeking an Associate within HR Shared Services to deliver Tier 2 support to employees and leaders in the UK, Ireland, and Isle of Man. You will gain broad exposure to employee lifecycle processes, HR systems, and policy interpretation.

The role focuses on guiding colleagues on HR policies, resolving escalated queries, supporting onboarding, changes, and offboarding, and helping drive process improvements while maintaining data integrity and confidentiality in a

Qualifications

• Degree in Human Resources, Business, or a related discipline, or equivalent relevant experience.
• Experience in an HR Associate, HR Administrator, HR Operations, Shared Services, Recruitment Coordination, or similar HR support role.
• Strong customer service orientation and a passion for delivering a positive employee experience.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to exercise sound judgement with confidential information.

Responsibilities

• Provide guidance and support to employees and leaders on HR policies, procedures, benefits, compensation, HR systems, and employee lifecycle processes.
• Respond to and resolve escalated employee queries, ensuring a positive employee experience and timely resolution.
• Support employees and managers in the use of self-service tools and resources, including Workday and MyFT.
• Assist HR Business Partners and Centres of Excellence with various activities including admin, projects, and process execution.
• Collaborate with HR Shared Services, Payroll, and other internal teams to resolve employee enquiries and maintain efficient HR operations.
• Support employee lifecycle activities including onboarding, employee changes, and offboarding processes.
• Maintain accurate employee records while ensuring high standards of data integrity, confidentiality, and compliance.
• Identify opportunities for process improvements and contribute to enhancements in HR processes and employee experience.
• Stay informed on relevant employment legislation and internal HR policies.

Skills

Customer service

Communication skills

Problem-solving

Interpersonal skills

Prioritization

Education

Degree in HR/Business or related

Tools

Workday

Job description

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

About The Department

Our HR Shared Services team focuses on value creation through enhanced customer service delivery, improved customer satisfaction, and creating capacity within the HR Centers of Excellence (CoEs) (e.g. Global Business Partnering, Talent Acquisition, Talent Management, Benefits etc.) for increased strategic and business focus. We provide internal support for these HR CoEs and the Employee Partner’s focus is to provide Tier 2 support to Franklin Templeton’s employees and leaders in the UK, IOM and Ireland.

This is an Associate-level role within HR Shared Services, providing Tier 2 support to Franklin Templeton employees and leaders in the UK, Ireland, and Isle of Man. The position is ideal for someone looking to build or further develop a career in Human Resources through broad exposure to employee lifecycle processes, HR systems, and employee support.

How You Will Add Value

• Provide guidance and support to employees and leaders on HR policies, procedures, benefits, compensation, HR systems, and employee lifecycle processes.
• Respond to and resolve escalated employee queries, ensuring a positive employee experience and timely resolution.
• Support employees and managers in the use of self-service tools and resources, including Workday and MyFT.
• Assist HR Business Partners and Centres of Excellence with various activities including admin, projects, and process execution.
• Collaborate with HR Shared Services, Payroll, and other internal teams to resolve employee enquiries and maintain efficient HR operations.
• Support employee lifecycle activities including onboarding, employee changes, and offboarding processes.
• Maintain accurate employee records while ensuring high standards of data integrity, confidentiality, and compliance.
• Identify opportunities for process improvements and contribute to enhancements in HR processes and employee experience.
• Stay informed on relevant employment legislation and internal HR policies.

What Will Help You Be Successful In This Role

• Degree in Human Resources, Business, or a related discipline, or equivalent relevant experience.
• Experience in an HR Associate, HR Administrator, HR Operations, Shared Services, Recruitment Coordination, or similar HR support role.
• Strong customer service orientation and a passion for delivering a positive employee experience.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to exercise sound judgement when handling confidential information.
• Experience using HR systems, with Workday experience considered advantageous.
• High attention to detail with a focus on accuracy, data integrity, and compliance.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills and ability to build effective working relationships across teams.

Why join us

This role offers an excellent opportunity to develop a strong foundation in Human Resources within a global organisation. You will gain exposure to a broad range of employee lifecycle activities, HR systems, and operational processes while working closely with experienced HR professionals across multiple HR disciplines.

Work Schedule & Location

• This role follows a hybrid work model based in our Edinburgh office with at least three days in office per week.

Franklin Templeton is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern.

We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process.

Additionally, returners – individuals who have taken a break from work – are also encouraged to explore our job opportunities.

As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application.

This information enables us to provide the necessary support and leverage your unique talents effectively.