HR Employee Experience Representative

Avery Dennison; Cramlington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading materials science company in Cramlington is seeking an HR Employee Experience Representative to support local employees and provide virtual services across Northern & Central Europe. The ideal candidate will have HR systems experience, be tech-savvy, and possess excellent communication skills. This role offers competitive remuneration and development opportunities. Join us in creating a positive workforce experience.

Benefits

Structured integration and development of skills

Competitive remuneration

Flexibility in the workplace

International development opportunities

Qualifications

• Experience resolving employee inquiries.
• Flexibility and adaptability to changing processes.
• Ability to handle confidential information.

Responsibilities

• Assist in resolving employee inquiries.
• Validate changes in the HRM system.
• Prepare employment letters for new hires.

Skills

Tech-savvy

HR systems transaction management

Superior written communication skills

Job description

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [e-mail].

Job Description

We are looking for a HR employee experience representative in our site of Cramlington, UK!

In this very critical role, you will report into the Global Workforce Operations tier 1 Team Lead - Northern & Central Europe.

You will be located in our manufacturing site in Cramlington, near Newcastle where you will be providing onsite support to local employees as well as virtual support services to several other sites across countries within Northern & Central Europe. Our cloud-based case management solution (ServiceNow) will be used to provide these services.

The Employee Experience Representative, who is a part of the Global Workforce Operations (GWO) team, is responsible for establishing genuine, trustworthy relationships with employees. They are enthusiastic about creating a positive experience for the Avery Dennison workforce. The representative offers high-quality initial support services to all employees with a great deal of expertise, timeliness, and customer satisfaction. This involves assessing and analysing the employee's request or concern, quickly understanding the situation, determining the appropriate resolution and/or escalation in collaboration with HR team members, and communicating the resolution and escalation to the customer by established service levels.

Responsibilities:

• Assist in resolving employee inquiries for employees in the Northern/Central hub and become an expert in the process using ad.a and Service Now
• Validate changes such as personal data, job information, reporting line changes, compensation changes, etc. in the HRM system
• Prepare employment letters, contracts for new hires and other employee documentation
• Facilitate the onboarding process for new hires and assist hiring managers through our onboarding system
• Execute HR systems data transactions
• Respond to questions on administrative HR procedures and practices via ad.a, email, phone, chat, and case management system
• Answer HR policy-related questions, guide managers and employees, and escalate issues as appropriate
• Educate employees on services available to them and encourage self-service tools and other systems
• Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organisation
• Identify outdated knowledge articles and the need to create new ones
• Maintain a continuous improvement mindset and challenge current practices and processes to influence stakeholders
  
  

Qualifications

Let's talk about you!

• Tech-savvy with the ability to quickly learn and adapt to internal systems
• Experience with HR systems transaction management
• Ability to generate a sense of urgency with an understanding of when to escalate issues
• Ability to handle diverse and confidential information requiring extreme accuracy, independent judgment, and discretion
• Ability to document processes and make recommendations for improvements
• Flexibility and willingness to cover other tasks as needed and adapt to ongoing changes
• Superior written communication skills required
• Ambitious to deliver the best employee and workforce experience and become an ambassador for service excellence using service delivery platforms or in-person when necessary
• Continuous improvement experience/mindset
  
  

Additional Information

We offer:

• structured integration and development of your skills
• competitive remuneration
• flexibility in the workplace
• development opportunities including internationally
  
  

For more information on our Diversity & Inclusion approach, please click on this link: https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html