HR Documentation Advisor - NI

Peninsula Business Services; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise spécialisée en services de conseil recherche un candidat motivé pour créer et gérer des documents d'emploi. Le rôle nécessitera une forte connaissance du droit du travail, d'excellentes capacités de communication et une attention particulière aux détails pour garantir la conformité et le service client exceptionnel. Vous travaillerez en étroite collaboration avec les clients pour vous assurer qu'ils comprennent l'importance de la documentation lors de la gestion des relations avec les employés.

Qualifications

• Connaissance du droit du travail.
• Excellentes compétences en communication professionnelle, surtout au téléphone.
• Capacité à gérer les priorités et à travailler sous pression.

Responsibilities

• Créer et réviser des documents d'emploi basés sur les besoins des clients.
• Vérifier les documents des clients pour des erreurs et conformité à la législation.
• Former les clients et collègues sur les systèmes en ligne.

Skills

Organisational skills

Communication

Understanding of Employment Legislation

Job description

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The main priority of the role is to create, update, maintain and review employment documentation for our clients.

Job Overview

This role is a busy and fast paced position within Employment Consultancy Services and the successful candidate will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements, will be focused on attention to detail and have great customer focus.

Day-to-Day Responsibilities

• To have a high level of understanding of Employment Legislation, specifically relating to policy wording and requirements.
• To create client documentation based on the needs of the client and the suitability of relevant policies and procedures.
• To read through clients’ existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these.
• Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate.
• To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the “super duper” service on every interaction.
• To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations.
• To support other consultants and new starters coming into the business as requested.
• To deliver training to colleagues and clients as required.
• To guide clients through their online Client portal and ensure they understand the importance of using the system.
• To liaise with the HR Policy & Documentation Business Partners and deal with queries as appropriate.
• To Manage own workload working from the task list.
• Ensure deadlines and any KPI/SLA/targets are met.
• Ensure work in line with any quality criteria/instruction in place.
• To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention.
• To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems.
• Check client details using the computerised database.

Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training day

Maintain a clear desk and tidy work environment.

To undertake E-learning sessions as and when required.

To carry out other tasks that are deemed necessary by the Management Team.

What you Bring to the Team

• Knowledge of employment law.
• Ability to prioritise your workload, work under pressure in conjunction with deadlines.
• Possess excellent and professional communication skills especially over the phone.
• Good organisational skills.
• Ability to present information accurately.
• Ability to deal with people on all levels.

The above is not an exhaustive list of duties it is subject to change and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.