HR Customer Service Advisor

DHL Supply Chain; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading supply chain company is seeking an experienced HR Customer Service Advisor to provide essential HR support and advice. The role, based in Milton Keynes, operates on a hybrid working model. Responsibilities include managing employee relations, transactional HR activities, and supporting overall employee satisfaction. Ideal candidates will have prior HR experience in logistics and a CIPD qualification. This position is vital for aligning HR practices with organizational goals.

Benefits

Private Medical Insurance

Discretionary performance-based bonus

Flexible working opportunities

Generous pension scheme with employer contributions

24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and mortgage advice

Qualifications

• A minimum of 1+ years HR experience in a logistics setting.
• CIPD level 3 or higher is preferred but not mandatory.
• Strong proficiency in Microsoft Office applications.

Responsibilities

• Support with employee satisfaction and performance.
• Provide HR advice and resolutions to stakeholders.
• Administer HR transactional activities associated with employee lifecycle.

Skills

Previous HR experience within a logistics business

CIPD level 3 + qualification or equivalent

Project management support

Stakeholder management experience

Microsoft Office proficiency

Understanding of HR Customer Service Delivery

Education

CIPD level 3 + qualification or equivalent

Tools

Oracle HR systems

Job description

HR Customer Service Advisor

Grade: RCS M
Contract Type: 12-month FTC / Secondment
Location: Milton Keynes (MK4 3FU)
Hybrid working

DHL, an award-winning leading supply chain business is seeking an experienced HR professional to play a vital role acting as a trusted advisor to the business, while aligning HR activities to the business strategy.

With 37,000 employees in 400 operations across the UK & Ireland, we're part of an exciting and varied business. The HR function works with our managers to attract, develop and retain our people so that we have the very best team in the industry. From HR Business Partners to Compensation and Benefits and from Employee Relations to People Services, we've set ourselves up to serve our people, our customers and our business in the best way possible.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, you will:

• Support with employee satisfaction, performance, retention and effective communication
• Provide high-quality, consistent HR advice, support and resolution to managers, employees and outside parties, to maximise customer efficiency, effectiveness and confidence.
• Administering senior executive management HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
• Administer and process redundancy calculations, compromise agreements and bi-annual health checks.
• Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings - Protection of Employment (TUPE) for new business and the closure of sites.
• Processing internal Data Protection Subject Access Requests in line with SLAs
• Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience the first time, every time.

WHAT DO WE NEED FROM YOU?

• Previous HR experience within a logistics business (Desirable)
• A CIPD level 3 + qualification or equivalent (Desirable)
• Ability to provide project management support
• Previous stakeholder management experience
• Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
• An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle

WHY JOIN US?

• Private Medical Insurance
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.

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