HR Customer Service Administrator

DHL; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Milton Keynes is seeking an HR Customer Service Administrator on a 12-month fixed-term contract. You will support HR activities aligned with business strategy, providing high-quality HR advice, and maintaining effective employee relations. Ideal candidates will have previous HR experience and the ability to manage stakeholder relationships effectively. This role offers a hybrid working model with competitive benefits including private medical insurance and a generous pension scheme.

Benefits

Private Medical Insurance

Discretionary bonus based on performance

Flexible working arrangement

Generous pension scheme

24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Experience in a HR role, preferably in logistics.
• Ability to manage various HR transactional activities.
• Strong communication and relationship management skills.

Responsibilities

• Support employee satisfaction and effective communication.
• Provide HR advice and support to managers and employees.
• Administer activities associated with the employee lifecycle.

Skills

Previous HR experience within a logistics business

Project management support

Stakeholder management experience

Microsoft Office proficiency

Understanding of HR Customer Service Delivery

Education

CIPD level 3 qualification or equivalent

Tools

Oracle HR systems

Job description

HR Customer Service Administrator

Grade: RCS N
Contract Type:12 month fixed term contract (maternity cover)
Location: Milton Keynes (MK4 3FU)
Hybrid working 3 days office based and 2 working from home

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for an HR Customer Service Administrator who will act as a trusted advisor to the business, aligning HR activities to the business strategy and helping our managers attract, develop and retain our people so that we have the very best team in the industry.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, you will:

• Support with employee satisfaction, performance, retention and effective communication
• Provide high-quality, consistent HR advice, support and resolution to managers, employees and outside parties, to maximise customer efficiency, effectiveness and confidence.
• Administering senior executive management HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
• Administer and process redundancy calculations, compromise agreements and bi-annual health checks.
• Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings
• Processing internal Data Protection Subject Access Requests in line with SLAs
• Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience the first time, every time.

WHAT DO WE NEED FROM YOU?

• Previous HR experience within a logistics business (Desirable)
• A CIPD level 3 + qualification or equivalent (Desirable)
• Ability to provide project management support
• Previous stakeholder management experience
• Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
• An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle

WHY JOIN US?

• Private Medical Insurance
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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