HR Customer Service Administrator

DHL Germany; Milton Keynes; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global leader in logistics is seeking an HR Customer Service Administrator in Milton Keynes. This role involves supporting employee satisfaction, providing HR advice, and managing HR transactional activities. Candidates should have HR experience, particularly in logistics, and a CIPD qualification is desirable. The position offers hybrid working and competitive benefits, including private medical insurance and a generous pension scheme.

Benefits

Private Medical Insurance

Discretionary bonus based on performance

Flexible working options

Generous pension scheme

Free 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Previous HR experience within a logistics business is desirable.
• CIPD level 3+ qualification or equivalent is preferable.
• Ability to provide project management support.

Responsibilities

• Support with employee satisfaction, performance, and retention.
• Provide high-quality HR advice and support.
• Administer HR transactional activities across the employee lifecycle.

Skills

HR experience

Project management support

Stakeholder management

Microsoft Office proficiency

Understanding of HR Customer Service Delivery

Education

CIPD level 3+ qualification or equivalent

Tools

Oracle

HR systems

Workflow/case management tools

Job description

HR Customer Service Administrator

Grade: RCS N
Contract Type:12 month fixed term contract (maternity cover)
Location: Milton Keynes (MK4 3FU)
Hybrid working 3 days office based and 2 working from home

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for an HR Customer Service Administrator who will act as a trusted advisor to the business, aligning HR activities to the business strategy and helping our managers attract, develop and retain our people so that we have the very best team in the industry.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, you will:

• Support with employee satisfaction, performance, retention and effective communication
• Provide high-quality, consistent HR advice, support and resolution to managers, employees and outside parties, to maximise customer efficiency, effectiveness and confidence.
• Administering senior executive management HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
• Administer and process redundancy calculations, compromise agreements and bi-annual health checks.
• Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings
• Processing internal Data Protection Subject Access Requests in line with SLAs
• Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience the first time, every time.

WHAT DO WE NEED FROM YOU?

• Previous HR experience within a logistics business (Desirable)
• A CIPD level 3 + qualification or equivalent (Desirable)
• Ability to provide project management support
• Previous stakeholder management experience
• Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
• An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle

WHY JOIN US?

• Private Medical Insurance
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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