HR & Corporate Back Office Technology Business Partner

Liverpool Football Club; Liverpool; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Contributory pension scheme

Life Assurance

Financial guidance

Cycle to Work

Season ticket loans

Staff discounts & perks

Will Writing Service

Employee Assistance Programme

Medicash Health Plan

Volunteering opportunities

LFC perks

Job summary

Liverpool Football Club is hiring a HR & Corporate Back Office Technology Business Partner to shape and deliver the technology strategy for HR, Legal, Procurement and Communications. You will manage roadmaps, partner with business stakeholders and drive AI-enabled process improvements.

Based in Liverpool city centre, this full-time role offers a 35-hour week with a competitive salary and a strong benefits kit, including pension, life assurance and healthcare perks.

Qualifications

• Proven experience in a senior HR technology or product role in a complex organisation.
• Excellent stakeholder management and ability to engage at all levels.
• Ability to document and present complex user journeys clearly.
• Experience creating reports and using data to inform decisions.
• Creative and analytical mindset with proactive problem-solving approach.
• Experience in Agile/Scrum environments and tools such as Trello/Jira/GitLab.
• Understanding of compliance, governance and security requirements.
• Experience using AI to improve processes.

Responsibilities

• Shape and deliver technology strategy for HR, Legal, Procurement and Communications.
• Manage roadmap/backlog; balance efficiency, value, UX and innovation.
• Drive improvements with stakeholders and product teams.
• Champion appropriate uses of AI in line with policy.
• Use data to evaluate performance and identify cost savings.
• Support business cases and investment proposals for tech change.
• Manage day-to-day relationships with suppliers; evaluate and onboard new vendors.
• Oversee system integrations and simplify supplier landscape.
• Ensure compliance with governance, security and risk requirements.
• Lead tech change across HR, Legal, Procurement and Communications tech estate.

Skills

Stakeholder management

Communication

User journey mapping

Data-driven decision making

Agile / Scrum

AI awareness

Tools

Trello

Jira

GitLab

Job description

We are looking for a HR & Corporate Back Office Technology Business Partner to join the team here at Liverpool Football Club.

What will you be doing?

Product Leadership & Strategy

• Support business leads and the Senior Manager, Finance & HR Systems in shaping and delivering the technology strategy for HR, Legal, Procurement and Communications.
• Manage the roadmap and backlog for your business areas, balancing efficiency, commercial value, user experience and innovation.
• Drive improvements in partnership with business stakeholders and product teams.
• Champion appropriate uses of AI to improve internal processes and systems, in line with Club policies.
• Use data to evaluate performance, identify cost-saving opportunities and inform roadmap priorities.
• Support the development of business cases and investment proposals for technology change.

Technology & Vendor Management

• Manage day-to-day technical relationships with suppliers across HR and Corporate Back Office systems.
• Evaluate and onboard new suppliers, and oversee system integrations.
• Identify opportunities to simplify the supplier landscape where appropriate.

Operational Excellence & Compliance

• Ensure systems, projects and suppliers meet relevant legal, governance, information security and risk requirements.
• Promote responsible and compliant use of AI.
• Champion strong data control, organisation and documentation across the system estate.
• Create and monitor technical KPIs to measure system performance and effectiveness.
• Provide subject matter expertise to help operational teams and business functions achieve the best outcomes.

Innovation & Cross-Functional Collaboration

• Lead technical change and improvements across the Club’s internal HR, Legal, Procurement and Communications technology estate.
• Partner with teams across Liverpool FC to align system capabilities with wider business goals.
• Work with Digital Product colleagues to incorporate HR and Corporate Back Office requirements into wider projects and improvements.
• Support compliance activity and internal audits.

Who are we looking for?

Essential Knowledge & Experience

• Proven experience in a senior HR technology or product role, ideally within a complex organisation.
• Excellent stakeholder management, communication and influencing skills, with confidence engaging at all levels.
• Ability to understand, document and present complex user journeys and information clearly.
• Experience creating reports and using data to generate recommendations and support decisions.
• A creative and analytical mindset, with a proactive approach to learning and independent problem-solving.
• Experience working in Agile or Scrum environments and using tools such as Trello, Jira, GitLab or similar.
• Working knowledge of compliance, governance and security requirements.
• An understanding of UX/UI principles and a focus on delivering a strong user experience.
• Experience using AI and automation to simplify processes and save time or cost.

Essential Technical & Functional Skills

• Experience setting and monitoring KPIs, targets and performance measures.
• Strong analytical capability, with confidence creating and interpreting reports and dashboards.
• Experience managing third-party suppliers and collaborating with Scrum teams across multiple locations.
• Ability to work independently, self-motivate and lead upwards.
• Proven ability to explain the value of Agile ways of working and technical projects to non-technical audiences.
• Confidence representing the organisation at industry events, including travel where required.

Desirable

• Experience with systems such as Zellis MyView, Ubeya, Benefex and SharePoint.
• Familiarity with analytics tools and business intelligence dashboards.

Why should you apply?

This is a full-time perm position working 35 hours per week. Your main base will be our city centre office in Liverpool.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

#LFCJobs