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HR Coordinator 6 month FTC

Iceland Food Group

Wales

On-site

GBP 25,000 - 35,000

Full time

Today
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Job summary

A leading food retail company in the United Kingdom is seeking a passionate HR Coordinator for a 6-month fixed-term contract. You will provide excellent customer service to Line Managers and ensure efficient case management in HR Advisory Services. The ideal candidate will have previous HR administrative experience and strong customer service skills. Benefits include 25 days of holiday and various employee discounts.

Benefits

25 days holiday, plus 8 bank holidays
15% store discount
Free parking onsite
Subsidised restaurant with Michelin Star Chef
Discounted gym membership

Qualifications

  • Customer service experience in a telephony role.
  • Previous administrative experience, preferably within HR.
  • Strong attention to detail and accurate keyboard skills.

Responsibilities

  • Manage calls into HR Advisory Services efficiently.
  • Capture and track all calls on the management system.
  • Complete transactional administration tasks accurately.
  • Respond to inbound emails within set SLA.

Skills

Customer orientated approach
Interpersonal skills
Advanced IT skills
Attention to detail
Excellent telephone manner
Administration skills
Experience in customer service

Education

CIPD Level 3 or above

Tools

Microsoft Word
Excel
MS Outlook
Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate HR Coordinator to join our growing business on a 6 month FTC.

Purpose of the role

The HR Coordinator is the first point of contact for the Line Managers into HR Advisory Services. The focus of the role is to provide an excellent customer service to all stakeholders and be responsible for efficiently creating cases in our case management system.

In this role you can expect to-

  • Triage and effectively manage all calls into the HR Advisory Services with pace, whilst also delivering an excellent customer experience.
  • Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s.
  • Conduct outbound calls as required.
  • Complete the transactional administration tasks with accuracy and efficiency, which include formal invite letters, Right to Work Administration, Outcome letters and any ad hoc requests.
  • Processing of the colleague’s benefits such as Long Service Awards, Staff Discount Cards etc.
  • Respond to the inbound emails within set SLA.
  • Support colleagues with any technical issues and login in queries.

KEY MEASURES

  • All calls, including transfers, are dealt with efficiently whilst delivering excellent customer experience
  • All administration is completed accurately to the highest required standard and in line with internal SLA’s

You should apply if you have-

  • A customer orientated approach and focus
  • Well-developed interpersonal skills.
  • Advanced IT skills (Word processing, Excel, Internet, MS Outlook) and agile with multiple applications
  • Accurate keyboard skills.
  • Strong attention to detail.
  • Excellent telephone manner.
  • Sound administration skills.
  • Experience of working in a fast paced customer service telephony role
  • Previous administrative experience preferably within HR (or Level 3 and above CIPD qualification)
  • Proven experience of Microsoft Windows and multiple technology applications

Benefits

  • 25 days holiday, plus 8 days bank holiday
  • 15% store discount, 30% club individual restaurant discount
  • Free parking onsite
  • Highly subsidised restaurant onsite with our own Michelin Star Chef!
  • Subsidised Costa onsite
  • Discounted gym membership
  • Charity fundraising events
  • Enhanced maternity/paternity leave
  • Long service awards
  • Reward & recognition
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