HR Coordinator

FirstPort; Worcester; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading property management company is seeking an HR Coordinator to work remotely or from the Worcester office. The role involves providing comprehensive administrative support across the employee lifecycle, ensuring the delivery of a first-class HR service, and managing employee data effectively. The candidate should have excellent communication skills, a strong attention to detail, and an ability to build effective relationships.

Qualifications

• Experience in managing relationships and customer stakeholders.
• Strong attention to detail and ability to work under pressure.
• Good knowledge of HR policies and procedures.

Responsibilities

• Act as the tier one contact for employee enquiries throughout the employee lifecycle.
• Administer absence management such as sickness and parental leave.
• Support the Reward & Benefit function and administrative support for HR systems.

Skills

Attention to detail

Stakeholder management

Communication

Problem solving

IT Skills

Job description

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Location: Work from Home Office/Remote – ideally close to our Worcester or Luton office

Hours: 35 per week, Monday to Friday

As HR Coordinator you will contribute to our vision of being the UKs favourite property manager by:

• Providing administrative support and advice across the full employee lifecycle and to the wider business. You will work as part of an expert team responding to daily queries and being an integral part of the HR team in the delivery of a first-class service to the business.
• Acting as the first point of contact for HR enquiries across the organisation and advise accordingly, with great people experience mindset.
• Provide the Reward & Benefit Function with administrative support
• Ensure non-core HR systems are maintained and people data is kept up to date

This role reports to Human Resources Director (Emeria UK), with a strong dotted line to FirstPort’s Reward Advisor and working with the wider HR team.

Main Responsibilities

• You will act as tier one contact for employee enquiries relating to the employee lifecycle, escalating where appropriate and working with the team so that all queries & requests are responded to within a timely manner.
• Administer absence such as sickness, maternity and paternity leave
• Manage leavers and job changes.
• Ensure all data is accurately entered and processed within the agreed deadlines
• Responsible for maintenance of employee data and ensuring all records are scanned and updated to employee record.
• Support the Reward & Benefit function, responsible for monitoring the Benefits In Box and responding to employee enquiries. Provide Reward/Benefit related employee data as requested
• Support Benefit/Reward related initiatives & projects throughout the year (incl annual voluntary benefit enrolments)
• Identify any gaps in our processes, suggest new procedures and continually strive to improve our service.
• Provide administration support for the non-core HR system including online employee recognition, engagement survey and learning experience platforms
• Working with and providing support to the wider HR team including Payroll, Recruitment, Learning & Development, HRBP and HR Advisors.
• Ownership and delivery of agreed HR Team Projects as required

Skills and Experience

• Experience of relationship and customer stakeholder management
• Have an eye for accuracy & attention to detail whilst maintaining pace in order to meet agreed service delivery deadlines
• Good understanding of HR policies and procedures
• Self-motivated, flexible and experience of using initiative in problem solving, whilst taking responsibility of own workload
• Ability to build meaningful rapport at all levels and work under pressure
• Confident, articulate communicator – both orally and in writing; able to build influential and engaging relationships with all colleagues, from site-based colleagues to directors to stakeholders.
• Excellent IT skills, social-media savvy and up to date with new technology

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.