HR Consultant - Employee Relations Partner

HRDownload; Holmes Chapel; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

32 hours per week

Holmes Chapel Office

UK travel

25 days holiday

TOIL

Flexible working

Birthday day off

Job summary

HRDownload is seeking an HR Consultant to lead the end-to-end onboarding for new clients, ensuring a smooth, human and commercially sound process. You’ll automate non-client-facing steps to create space for meaningful support.

You’ll work with clients across their lifecycle to align service packages with real needs and flag misalignments to the MD. The role involves servicing our full client population, managing the service desk and advising business leaders with calm confidence.

Qualifications

• Onboarding and client setup experience
• Strong communication and commercial judgement
• Organised, proactive with high-volume workflow

Responsibilities

• Lead and refine the end-to-end onboarding experience for all new clients
• Review client needs, goals and risk to recommend the right service package
• Deliver service with responsive, high-quality support
• Maintain clear administration, documentation and commercial tracking
• Guide leaders with structured, evidence-based advice
• Lead ER casework with data, legal position and business impact
• Build early connections with future clients through outreach calls
• Support organisational change with calm, clear thinking
• Use insight and data to demonstrate impact
• Plan and track your time with discipline to deliver purchased service

Job description

We build workplaces where people thrive and businesses grow.

To do that well, we need HR Consultants who bring clarity, care and courage — and who are energised by doing meaningful work across a diverse client population.

If you want predictable in‑house HR, this won’t be the right home for you.

If you want stretch, variety and real impact — we’d love to meet you.

What This Role Is Really About

This role is about setting our clients up for success from day one.

You will deliver the full onboarding experience for every new client, ensuring the process is smooth, human and commercially sound. As you work, you’ll continuously improve how we onboard — automating non–client‑facing steps to create more space for meaningful, human‑to‑human support.

By working closely with clients across their lifecycle, you’ll develop a clear view of what they genuinely need. Over time, you’ll use these insights to review our service packages and flag to the MD where something isn’t aligned with real client demand, and what alternative or refined options might better serve them in future.

You’ll partner across our full client population, manage our service desk, and bring structured time‑planning, commercial judgement and thoughtful administration to ensure every client receives high‑quality, tailored HR support.

You’ll also support our growth activity through outreach calls, helping us stay connected with potential clients and maintain a healthy pipeline.

You’ll also advise leaders with calm confidence, simplify complexity, and move businesses forward with thoughtful, commercially sound HR. Protecting scope and planning your time with discipline is essential to how we keep our promises.

How We Work (Our HEROIC Way)

Health

We create space to think, breathe and work sustainably.

Equity

We bring clarity, consistency and compassion to every decision.

Responsibility

We own our work and show up with integrity.

Optimism

We believe in people’s potential and help them move forward.

Innovation

We design thoughtful solutions, not templates.

Courage

We say the hard things with warmth and honesty.

What You’ll Do

• Lead and refine the end‑to‑end onboarding experience for all new clients
• Review client needs, business goals and risk to recommend the right service package
• Deliver service to our clients, ensuring responsive, consistent, high‑quality support
• Maintain clear administration, documentation and commercial tracking
• Guide business leaders and managers with structured, evidence‑based advice
• Lead ER casework confidently, including complex situations — grounding every decision in the data, the legal position, the business impact, and the guidance we should provide
• Build early connections with future clients through daily outreach calls
• Support organisational change with calm, clear thinking
• Use insight and data to demonstrate impact
• Plan and track your time with discipline so clients receive the service they’ve purchased

Who You Are

You'll thrive here if you:

• Enjoy variety and can move between clients with clarity and calm
• Communicate with warmth, honesty and belief in others
• Bring strong commercial judgement and protect scope without drama
• Are organised, proactive and confident managing a high‑volume workflow
• Are curious, reflective and committed to your own development
• Love helping clients see what they need, not just what they request

You won’t enjoy this role if you:

• Avoid time‑tracking, planning or admin
• Dislike proactive communication
• Want predictable routines more than personal growth

What We Offer

• Values led organisation with a real focus on development
• 32 hours per week
• Working across at our Holmes Chapel Office and visits to our client sites,
• UK travel (overnight stays approx. once per month)
• 25 days holiday + TOIL + flexible working
• 1 day off for your birthday (pro-rata if part-time)
• In the January following your 1-year anniversary entry into