HR Caseworker

Service Care Solutions Ltd; London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency for government roles is seeking a Caseworker for the Afghan Relocations & Resettlement Programme. This hybrid position based in Whitehall requires active SC Clearance and experience in casework. Successful applicants will analyse complex information and ensure compliance with government policies. The role involves working under pressure and producing formal outcomes, making strong communication skills essential.

Qualifications

• Active SC Clearance with no restrictions.
• Experience in roles related to immigration, policing, or Home Office.
• Confidence in applying strict policy frameworks.

Responsibilities

• Analyse sensitive, complex information from multiple sources.
• Apply government policy to individual cases.
• Work efficiently under pressure, meeting strict case targets.

Skills

Strong previous experience in casework roles

High attention to detail

Excellent written and verbal communication

Competent in Microsoft Office 365

Ability to work in a fast-paced environment

Job description

Caseworker – Afghan Relocations & Resettlement Programme (DARR) Location: Hybrid – Whitehall, Central London (1–3 days/week onsite)
Contract Type: Full-time, until 31 March 2026
Security Clearance: Active SC Clearance required (Sole UK Nationals only)
Pay: Competitive (Inside IR35 – via PAYE or Umbrella)
Please note: client details and pay rates are confidential and will be disclosed at a later stage.

About the Role Service Care Solutions is supporting a central government programme in the recruitment of experienced Caseworkers for a vital directorate that oversees the relocation and resettlement of eligible Afghan nationals. This directorate plays a critical role in supporting those who assisted the UK mission in Afghanistan and is directly aligned with key Government priorities.

This is a hybrid position, based in Whitehall, London, with 1–3 days per week in the office after an initial 10-day onsite induction. You must be local to London as no travel or accommodation expenses are offered.

Key Responsibilities

• Analyse sensitive, complex information from multiple sources
  
  
• Apply government policy to individual cases and document decisions clearly
  
  
• Work efficiently under pressure, meeting strict daily and weekly case targets
  
  
• Draft formal written outcomes and correspondence
  
  
• Liaise with internal stakeholders across departments to resolve complex queries
  
  
• Handle emotionally distressing content with discretion and resilience
  
  
• Ensure full compliance with data protection legislation and official protocols
  
  

Essential Requirements

• Active SC Clearance with no restrictions (Sole UK Nationals only)
  
  
• Strong previous experience in casework roles (e.g., immigration, policing, Home Office)
  
  
• Confidence in applying strict policy frameworks and justifying decisions objectively
  
  
• High attention to detail with excellent written and verbal communication
  
  
• Competent in Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.)
  
  
• Ability to work in a fast-paced, high-volume operational environment
  
  
• Comfortable working with sensitive, and at times graphic, material
  
  

Desirable

• Experience within the Home Office, Police, Defence, or Immigration casework
  
  
• Exposure to high-risk or complex caseloads
  
  
• Understanding of national security or resettlement policies
  
  

Interview Process:

• 1-stage interview via Microsoft Teams
  
  
• Rolling CV submission – early applications recommended
  
  
• Guaranteed Interview Scheme (GIS) applicable – please inform us if you qualify
  
  

Apply Now Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly to discuss the role in more detail.

Lewis Ashcroft
Specialist Recruiter – Government & Police Support
Service Care Solutions
[e-mail]