HR Caseworker

JR United Kingdom; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading government contractor is seeking experienced Caseworkers to support a high-priority initiative in the Defence sector. The role, based in Whitehall, requires strong case management skills and emotional resilience due to the sensitive nature of the work. Candidates must demonstrate empathy, analytical skills, and a solid understanding of government policies. This hybrid position mandates local London residency and involves a minimum of 1–3 days in-office attendance weekly.

Qualifications

• Experience in casework, particularly in high-pressure environments.
• Ability to handle sensitive information confidentially.
• Strong understanding of Data Protection principles.

Responsibilities

• Manage individual cases efficiently and with empathy.
• Analyse complex information to make justified decisions.
• Liaise with stakeholders to resolve cases effectively.
• Ensure compliance with data protection regulations.

Skills

Case management skills

Analytical skills

Communication skills

Empathy

Attention to detail

Tools

Microsoft Office 365

Job description

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Our client is seeking experienced Caseworkers to support a high-priority government programme assisting eligible foreign nationals and their families who supported UK operations over the past 20 years. This is an opportunity to contribute meaningfully to a sensitive, high-impact initiative within the Defence sector. This role requires strong case management skills, policy adherence, and emotional resilience due to the sensitive nature of the work.

Location: Hybrid – Whitehall, Inner London

IR35 Status: In Scope

Clearance Required: Active SC Clearance

Start Date: ASAP

Key Responsibilities:

• Manage individual cases efficiently and with empathy, in line with government policies and procedures.
• Analyse complex information from multiple sources to make well-justified decisions.
• Ensure decisions are clearly documented and aligned with relevant policies.
• Handle sensitive information with a high level of confidentiality and professionalism.
• Meet daily case handling targets while maintaining quality and accuracy.
• Liaise with internal and external stakeholders to support effective resolution of cases.
• Work within a high-paced, operationally sensitive environment.
• Maintain compliance with data protection regulations at all times.
• Active SC Security Clearance (must be sole UK; dual nationals are not eligible).
• Demonstrable casework experience, particularly in high-pressure or policy-driven environments.
• Strong analytical skills and attention to detail.
• Experience applying government policy to case decisions.
• Excellent verbal and written communication skills.
• Confident user of Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams).
• Proven ability to work under pressure and meet tight deadlines.
• Comfortable working with and discussing graphic/disturbing material (resilience is essential).
• High level of empathy while maintaining strict adherence to policy-based decisions.
• Good understanding of Data Protection principles.
• Background in Home Office, policing, or immigration-related work.
• Experience handling complex or sensitive cases.

Working Arrangement:

• Hybrid role based in Whitehall, London.
• Initial 10-day induction required onsite.
• Office attendance 1–3 days per week (minimum), subject to business needs.
• Candidates must be local to London — no travel expenses provided.