HR Case Manager - Bristol - Cardiff

New Ventures Recruitment; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Field-Based HR Case Manager to manage complex employee relations cases and support line managers across the UK. The role requires strong communication skills, knowledge of UK employment law, and the ability to travel nationally. This position offers flexibility in managing a caseload and is ideal for experienced HR professionals looking to work in a dynamic environment.

Benefits

Company car provided

Support for development

Work flexibility

Qualifications

• Proven experience managing complex HR/ER cases in a fast-moving, multi-site environment.
• Confidence to influence at all levels within the organization.
• Ability to travel across the UK with occasional overnight stays.

Responsibilities

• Provide expert telephone and written HR advice to line managers.
• Lead on complex employee relations matters.
• Support and coach managers through investigations and hearings.
• Draft and review HR-related correspondence.

Skills

Managing complex HR/ER cases

Strong communication and coaching skills

Knowledge of UK employment law

Pragmatic decision making

Education

CIPD Level 5 or 7 (or working towards 7)

Job description

HR Case Manager (Field-Based) Bristol - Cardiff

Are you an experienced HR professional with a strong background in managing complex employee relations cases? Do you thrive in a fast-paced, field-based role where no two days are the same?

We re currently working on behalf of a leading national business to recruit a Field-Based HR Case Manager. This is a fantastic opportunity for someone with solid ER experience and excellent communication skills to join a well-established organisation that values professionalism, pragmatism, and strong HR partnerships.- You must live between Bristol & Cardiff or within 1.5 hours' commute to Bristol by car.

The role will mainly work with the area between Bristol & Cardiff, but will require some national travel periodically

Key Responsibilities:
Provide expert telephone and written HR advice to line managers across all business areas

Lead on complex and serious conduct, capability, and employee relations matters

Support and coach managers through investigations, hearings, and appeals

Draft, review and quality-check investigation reports and HR-related correspondence

Attend and support face-to-face meetings at nationwide sites where necessary

Maintain accurate case notes and update the Case Management System (CMS)

Help to embed strong HR practice across the business through education and guidance

What We re Looking For:
Proven experience managing complex HR/ER cases in a fast-moving, multi-site environment

Up-to-date knowledge of UK employment law

Strong communication and coaching skills, with the confidence to influence at all levels

Pragmatic, commercial approach to decision making

CIPD Level 5 or 7 (or working towards 7) preferred

Ability to travel across the UK with occasional overnight stays

Full UK driving licence (company car provided)

Why Apply?
Be part of a business that supports development and encourages autonomy

Work in a field-based position with the flexibility to manage your own caseload

Join a team that genuinely values HR as a partner to the wider business

New Ventures Recruitment Ltd is acting as a recruitment agency for this vacancy and is an equal opportunity employer.