HR Case Manager - Absence

Countrystyle Recycling; Dartford; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading independent waste management firm in Dartford seeks a HR Case Manager to provide practical guidance on absence management. You'll oversee processes, support line managers, and analyze absence data to drive HR strategies. Ideal candidates have exceptional communication skills and a strong understanding of employment law. The role offers a competitive salary and commitment to employee wellbeing.

Benefits

Life Insurance with access to GP24

Commitment to wellbeing through Employee Assistance Programme

Electric Car salary sacrifice scheme

Cycle to work scheme

Company Events

GymFlex salary sacrifice

Qualifications

• Ability to remain objective and handle sensitive situations with confidentiality and empathy.
• Proven experience of case management.
• HR experience in the Waste sector is desirable.

Responsibilities

• Oversee end-to-end absence management processes.
• Support line managers with absence-related issues.
• Prepare and present weekly reports on absence data.

Skills

Exceptional communication

Conflict resolution

Interpersonal skills

Understanding of employment law

Education

GCSE standard with passes in English and Maths

Tools

HR information systems including cascade

Job description

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Salary: £38,000 - £40,000 per annum, Depending on Experience

Job Type: Full time, Fixed Term Contract for 12 months

Working Hours: Monday to Friday 8.30-5.30

About Us:

Countrystyle Recycling is one of the leading independent commercial waste management, processing, and recycling operations in the UK. As a family run business and leading local employer, we have created great places to work across our two core sites and wider managed sites. Staff receive ongoing professional development, and we empower them to deliver our mission which is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality.

About the role:

As a HR Case Manager focusing on absence management, you will act as a trusted advisor to line managers and employees, providing practical guidance and support.

Main Responsibilities:

• Oversee and support line managers with end-to-end absence management processes, including sickness, family leave, and other absence
• Work closely with line managers to ensure timely and consistent handling of absence-related issues
• Support managers in handling long-term absence cases
• Work with line managers to facilitate occupational health referrals and follow up accordingly
• Ensure timely, supportive, and safe return-to-work processes are in place, tailored to the needs of each case
• Analyse absence data to identify patterns, risks, and areas for proactive intervention
• Ensure compliance with relevant legislation and internal policies related to absence management
• Prepare and present weekly reports to the senior management team, offering insights on case trends, absence data, and risk areas
• Promote early intervention with support and resources to address underlying issues
• Lead or support initiatives that enhance mental, emotional, and physical wellbeing across the workforce using employee assistance offerings
• Ensure all employees are fully informed about the organisation's absence policies, including entitlements, procedures, and expectations
• Work proactively with line managers and employees to minimise the duration of employee absence, balancing business needs with individual circumstances
• Recognise the connection between engagement, satisfaction, and attendance and apply this insight to guide HR strategies
• Provide flexible support to the broader HR function as needed

About you:

• Ability to remain objective and handle sensitive situations with confidentiality and empathy
• Exceptional communication, conflict resolution, and interpersonal skills
• Strong understanding of employment law and HR best practices
• Proven experience of case management
• HR information systems including cascade
• Educated to minimum of GCSE standard with passes in English and Maths

Desirable Skills, Experience, Qualifications & Competencies:

• HR experience in the Waste sector
• CIPD qualification or equivalent
• Life Insurance with access to GP24
• Commitment to wellbeing through Employee Assistance Programme
• Electric Car salary sacrifice scheme for eligible employees
• Cycle to work scheme
• Company Events
• GymFlex salary sacrifice

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of Human Resources Manager, HR Case Resolution, Human Resources Consultant, People Manager, Human Resources Executive, HR Advisor, Conflict Resolution Advisor, Case Manager may be considered for this role.