HR Business Partner

Amazon; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an HR Business Partner to drive operational excellence and strengthen organizational health across assigned sites.

You will partner with field leaders to translate priorities into clear plans, using data-driven decision making to improve the employee experience. In this role you will work on safety collaboration, policy alignment, and cross-functional initiatives with PXT teams to foster trust, inclusion, and high performance.

Qualifications

• Knowledge of local labor law and HR best practices in a fast-paced, international environment.
• Experience in a call center, distribution center, or manufacturing setting with hourly employees.
• Experience using MS Office and HRIS tools to manage HR processes.

Responsibilities

• Foster two-way communication and engagement across sites through feedback mechanisms and programs.
• Partner with site leaders to ensure safety, culture, and performance standards are met.
• Lead data-driven HR initiatives and collaborate with Public Policy and PR teams when needed.
• Coach leaders on people management, performance feedback, and employee relations matters.

Skills

Call center / distribution / site/oper

Experience supporting hourly employee

Stakeholder engagement

Education

Bachelor's degree or equivalent

Master's degree in HR Management

Tools

MS Office

HR Information Systems (HRIS)

Job description

Job ID: 10529729 | Amazon UK Services Ltd.

In pursuit of being Earth's Best Employer, our global Human Resources teams, known asPeopleeXperienceand Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Business Partneris responsible foroperational excellence and organizational health at assigned site(s), serving as an individual contributor partnering directly with Field Leaders and site(s) leadership teams.You will strengthen culture and deliver business results by translating organizational priorities into actionable plans, executing business goals through data-driven decision making, and partnering with campus leaders to improve the employee experience. This role is accountable for the end-to-end employee experience, owning site(s)-level feedback mechanisms, recognition programs, and environment standards that shape trust, engagement, and performance.

You will be expected to work onsite(s) at an Amazon facility,supporting multiple site(s)s withinyour region (campus)with regular mobility across assigned locations.

Key job responsibilities

Employee Experience & Engagement

• Foster two-way communication between employees and leaders through feedback mechanisms like Voice of the Associate, roundtables, and GEMBA walks
• Execute andmonitoremployee engagement strategies and recognition programs, including budget planning and employee appreciation activities
• Build an environment where employees feel safe and included,establishingEmployee Resource Groups and ensuringequitabletalent practices.
• Maintain meaningful floor presence across the site(s), gathering insights andidentifyingearly signs of disengagement

Operational Excellence & Site(s) Standards

• Conduct regular site(s) walks to assess workplace conditions andmaintainfacility standards in alignment with Amazon standards
• Partner with site(s) leaders and safety teams to ensure consistent execution of safety programs
• Lead community initiatives at your site(s), partnering across your node and with Public Policy and Public Relations teams
• Improve site(s) effectiveness byidentifyingsystemic patterns, addressing root causes, and ensuring consistent, fair application of policies

Data-Driven Decision Making & Technology

• Use data analytics toidentifyemerging trends, predict challenges, and implement proactive solutions
• Drive adoption of HR technology solutions, AI, and self-service tools whilemaintaininghigh-touch service delivery in critical moments

Strategic PXT Leadership

• Partner with site(s) leadership to balance operational needs with Amazon's values and people priorities
• Coach Business Leaders on effective people management practices, including performance feedback, team development, and employee relations matters
• Support change implementation by reinforcing messaging, addressing resistance, and helping leaders translate change into local routines
• Execute core PXT processes while building trust and influence through sound business acumen

A day in the life

Your day will be a dynamic blend of strategic thinking and data-driven decision-making.You'llleverageadvanced analytics and AI-enabled tools toidentifytrends,anticipatebusiness needs, and develop solutions that enhance workplace experience. From coaching leadership teams on workforce management to driving HR process excellence,you'llcollaborate with Field leaders on operationalobjectivesand team effectiveness.You'llmaintainstrong floor presence, building partnerships across all levels while contributing to meaningful workplace improvements through site(s) walks, employee feedback sessions, and strategic initiatives.

Success comes from

Success comes from your ability to navigate organizational dynamics, lead change initiatives, and make high-judgment decisions in ambiguous situations. Through business acumen, data-driven insights, and strategic partnerships,you'llhelp create a workplace culture where employees feel valued and empowered.

Basic Qualifications

• Knowledge of local labor law
• Experience in HR within an international, fast-paced and customer-driven environment
• Experience in a call center, distribution center, or manufacturing environment
• Experience supporting hourly employee client group
• Experience with MS Office tools and HR Information Systems
• Bachelor's degree or equivalent

Preferred Qualifications

• Master's degree in Human Resources Management
• Experience in human resources with companies supporting 250-500 or more associates
• Experience managing and leading employees

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.