HR Business Partner

Verisure; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

Verisure is seeking an adaptable HR Business Partner to support both head office and frontline employees. This role involves building relationships with management, implementing people strategies, and enhancing the employee experience. Candidates need strong HR knowledge, especially in UK employment law, and experience in diverse environments.

Benefits

Subsidised Bupa Private Healthcare

Contributory Pension

Discounted Gym & Health Club Membership

Enhanced Maternity & Paternity Schemes

Parking Facilities & EV Charging Access

Long Service Awards

Birthdays Off

Increasing Annual Leave

Employee Referral Cash Reward

Cycle to Work Scheme

Qualifications

• CIPD Level 5 qualified or equivalent experience.
• Proven HR generalist or HRBP experience in a fast-paced environment.
• Strong knowledge of UK employment law and employee relations.

Responsibilities

• Build strategic relationships with department leaders.
• Implement HR initiatives and People Plans tailored to teams.
• Lead employee relations matters and collaborate on compliance.

Skills

Influencing

Coaching

Employee Relations

HR Strategy

Education

CIPD Level 5

Job description

Role

We are seeking an adaptable and people-focused HR Business Partner to support both our Head Office support functions (including Operations, Customer Loyalty, Finance, Marketing, Legal) and our frontline employees in a call centre environment. This dual-facing role requires someone confident in partnering across a variety of employee groups from professional services teams to customer-facing colleagues, ensuring HR solutions are relevant, practical, and aligned with local and organizational needs.

With a focus on line manager capability, employee relations, and the implementation of centrally developed People Plans, this role plays a key part in building a consistent and positive employee experience across all supported teams.

Key Responsibilities

1. Strategic HR Partnership
   Build effective relationships with department leaders and operational managers across Head Office and the call centre. Understand the unique dynamics of support and frontline teams, adapting HR support accordingly. Partner with stakeholders to develop and deliver people strategies aligned with business objectives.
2. People Plan Implementation
   Deploy and action People Plans and HR initiatives developed by the central HR team, tailoring them for support teams and call centre operations. Support initiatives related to engagement, wellbeing, performance management, and leadership development. Provide feedback on their effectiveness across diverse employee groups.
3. Line Manager Capability Building
   Coach and support line managers to improve confidence and consistency in managing people. Deliver tailored support and training, especially for new or less experienced managers. Promote proactive people management practices and early intervention.
4. Employee Relations (ER)
   Lead or support ER matters, including disciplinary, grievance, capability, and absence management. Collaborate with the central ER team to ensure compliance with employment law and policies, reducing risk. Help managers adopt fair, solutions-focused approaches.
5. Talent, Engagement & Retention
   Support engagement and retention strategies for both Head Office and frontline teams. Participate in talent planning, career development, and internal mobility. Promote diversity, equity, and inclusion practices.
6. HR Metrics & Reporting
   Monitor and analyze key people data (e.g., attrition, absence, case volumes). Provide insights to leaders to inform local people plans.

Requirements

• CIPD Level 5 qualified or equivalent experience.
• Proven experience in a HR generalist or HRBP role in a fast-paced, multi-function environment.
• Experience supporting both Head Office support teams and operational/frontline staff, such as contact centres or customer service environments.
• Strong knowledge of UK employment law and employee relations best practices.
• Ability to influence, coach, and upskill line managers.
• Comfortable working with strategic priorities and operational HR tasks.

Preferred Experience

• Supporting call centre, customer service, or frontline operational teams.
• Flexibility in communication style between corporate and frontline audiences.
• Experience delivering HR projects across multiple departments.

Benefits Package

Our benefits include:

• Subsidised Bupa Private Healthcare (Dental, Optical, Therapy)
• Cash Plan
• Contributory Pension
• Discounted Gym & Health Club Membership
• Enhanced Maternity & Paternity Schemes
• Parking Facilities & EV Charging Access
• Long Service Awards
• Birthdays Off
• Increasing Annual Leave
• Employee Referral Cash Reward
• Perkbox discounts
• Employee Alarm Discount
• Cycle to Work Scheme
• Company Socials

Verisure Career Opportunities

We offer internal mobility, training, international opportunities, and tools to develop new skills. Our focus on quality ensures high customer satisfaction and strong growth globally.

Diversity & Inclusion

Verisure is an equal opportunities employer. We value diversity and encourage applicants from all backgrounds. We promote an inclusive culture and support employees throughout the recruitment process. Please contact us for any specific requirements.

Ready to join us? Apply today and make your dream job a reality!

Be you. Be more. Be Verisure.