HR Assistant, AMZL UAE

Amazon; Redditch; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic HR Assistant to join their Operations team. This pivotal role involves supporting customer service centers by executing people initiatives, providing exceptional internal customer support, and driving HR excellence. As a key team member, you will handle a variety of tasks ranging from internal auditing to managing employee documentation. The ideal candidate will possess a strong foundation in human resources and customer service, with the ability to thrive in a fast-paced environment. If you are organized, driven, and ready to make an impact, this opportunity is perfect for you.

Qualifications

• 6+ months of HR and customer service experience required.
• Experience in confidential environments is essential.

Responsibilities

• Provide HR support and respond to employee inquiries.
• Lead process improvement initiatives and manage projects.

Skills

Human Resources

Customer Service

Microsoft Office

Confidentiality

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Job ID: 2952108 | Amazon Middle East and North Africa FZ-LLC

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Human Resources department as a HR Assistant supporting our Operations teams.

Key Job Responsibilities

The HR Assistant is both a strategic and hands-on role that provides Human Resources support to our customer service centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity and include internal auditing, as well as internal and external reporting. They provide answers to questions regarding a broad range of human resources, benefits, and payroll topics. They manage cases, projects, and partner relationships with varying degrees of complexity. They adhere to strict confidentiality standards. Work is performed within Service Levels.

Responsibilities Include but are not limited to:

1. Responds quickly and accurately to questions from employees. Ensures that employee documentation is complete and accurate.
2. Acts as a Subject Matter Expert for employees, escalates as appropriate.
3. Provides training and guidance on policies, processes, and systems to stakeholders and team members.
4. Creates and distributes standard communications.
5. Audits and analyzes key findings.
6. Leads process improvement initiatives. Develops suggestions for improvements to maximize value of resources.
7. Performs project tasks as directed.
8. All other duties and responsibilities as needed.

*Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs. This position will be required to work night shift. Full shift flexibility including overtime, holidays, and weekends is needed for this role.

BASIC QUALIFICATIONS

• 6+ months of human resources experience.
• 6+ months of customer service experience.
• High school or equivalent.
• 6+ months of Microsoft Office products and applications experience.
• Experience in confidential environments.

PREFERRED QUALIFICATIONS

• 1+ years of human resources experience.
• 1+ years of customer service experience.
• 1+ years of Microsoft Office products and applications experience.

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