HR Assistant

Job Switch; Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic HR consulting firm in Swindon is looking for an HR professional to deliver operational excellence across various HR processes. Key responsibilities include supporting payroll, handling employee relations, and managing casework. Ideal candidates should have experience in HR functions, a strong customer focus, and the ability to drive continuous improvement. This is an excellent opportunity for those seeking to grow in a collaborative environment.

Qualifications

• Experience in HR processes including advisory and recruitment.
• Ability to handle employee relations and casework.
• Familiarity with HR systems and data protection regulations.

Responsibilities

• Manage workload and respond to urgent HR requests.
• Support HR functions and resolve queries.
• Maintain compliance with data protection regulations.
• Drive continuous improvement within HR.

Skills

Judgment on prioritization

Customer service orientation

Flexibility

Data management

Job description

To deliver operational excellence across a range of HR processes including HR Advisory, Employee Relations, Recruitment, Contracts, FOIs, DBSs, and Invoices. The role holder will also act as the key liaison for the team in supporting the payroll function by escalating payroll-related issues across the Council.

This role will engage in non-complex casework related to absence management, grievances, and disciplinary actions as required.

Accountabilities

1. Makes judgments on prioritization of work to manage workload and respond to urgent requests, supported and directed by the Team Leader and service manager where appropriate.
2. Responds to customer demand on the HR Function, supporting casework, absence data and cases, recruitment, workforce reporting, systems support, learning, and organizational development.
3. Acts as a first point of contact for the HR function, resolving process or policy queries, handling basic data access requests, and triaging other requests to the relevant HR personnel.
4. Demonstrates flexibility by working across various HR teams to support workload peaks and troughs, developing knowledge and experience across all teams.
5. Uses HR systems and databases appropriately to record all work actions, ensuring accurate information is stored in line with data management policies.
6. Maintains compliance with the Data Protection Act, GDPR, and confidentiality of employee information and the Council's data.
7. Drives continuous improvement within the HR Function by identifying opportunities to enhance workflows, reduce support requests, and maximize operational efficiency.
8. Develops working relationships with key stakeholders and colleagues to collaboratively support ideas and solutions for the HR Function.

Note: The repeated "HR Assistant" and code at the end appear to be extraneous and have been omitted for clarity.