HR Assistant

Markerstudy Group; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading organization as an HR Assistant where you'll be pivotal in managing the employee journey. This role offers a dynamic environment supporting HR functions, with opportunities for professional growth and development in a supportive culture.

Qualifications

• Experience in an HR function or administrative role (desirable).
• Strong track record in a high-volume admin role.
• Proactive and able to work independently.

Responsibilities

• Act as first point of contact for HR queries and support employee lifecycle.
• Draft new starter offers and manage payroll changes.
• Handle parental leave administration and exit interviews.

Skills

Attention to detail

Multi-tasking

Microsoft Office

Tools

HR systems

Job description

Are you a highly organised administrator with a passion for people and process? Join our dynamic HR team as an HR Assistant and play a vital role in supporting the employee journey from start to finish.

What You'll Be Doing

As an HR Assistant, you'll be the first point of contact for incoming HR queries via our automated ticketing system, ensuring accurate and timely responses in line with service level agreements. You'll support all aspects of the employee lifecycle, including:

Drafting new starter offers, contracts, and processing payroll changes

Managing internal moves, promotions, and flexible working requests

Handling parental leave administration and employee relations documentation

Conducting leaver processing, exit interviews, and reference requests

Maintaining accurate employee records and HR files

Managing HR systems for daily, weekly, and monthly tasks

Supporting internal and external audits

Recommending process improvements and ensuring FCA compliance

Providing ad hoc admin support to the wider HR team

You’ll also collaborate closely with HR Business Partners and Employee Relations to ensure consistent and effective service delivery.

What We're Looking For

Experience working in an HR function or confidential administrative environment (desirable)

Strong track record in a fast-paced, high-volume admin role

Excellent attention to detail and the ability to manage multiple priorities

Confidence using HR systems and Microsoft Office (Word, Excel, PowerPoint)

A proactive, can-do attitude and the ability to work independently

Why join us?

We offer a supportive, inclusive work environment with opportunities to develop your HR skills and grow your career. Whether you're looking to build on existing experience or take the next step in HR, we'd love to hear from you.