HR and People Partner

Jones and Palmer; Birmingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic HR professional to enhance employee experience and ensure compliance. This role involves collaborating with the Director of Culture and HR to implement initiatives that elevate workplace culture and values. You'll engage in onboarding, maintain HR systems, and support employee development while fostering an inclusive environment. If you're passionate about making a meaningful impact in a creative agency setting, this opportunity offers the chance to thrive in a supportive and vibrant culture, where your contributions can truly make a difference.

Benefits

Professional Growth

Hybrid Working Environment

Vibrant Office Culture

Work–Life Balance

Innovative Work Environment

Well-rounded benefits package

Qualifications

• 3+ years of HR experience in an agency or small business.
• CIPD L5 qualified or equivalent degree in HR or legal background.

Responsibilities

• Support onboarding and coordinate welcome sessions.
• Maintain HR documentation and ensure compliance.
• Advise on employment law updates and support implementation.

Skills

Generalist HR experience

Employee relations

HR compliance

Communication skills

Proactive mindset

Education

CIPD L5 qualification

Degree in HR or relevant legal background

Tools

SageHR

Job description

Job Description

Location: Birmingham (with hybrid working available)

Reporting to: Director of Culture and HR

Contract: Full-time or part-time, permanent (we’re open to the right fit)

Salary: Competitive, based on experience

Who we are

At Jones and Palmer, we’re a consultancy-led creative agency that helps listed companies uncover and communicate their unique corporate story. We start by listening — researching and consulting with clients to find their unique voice and value proposition. Then, we help shape their story and translate it into compelling content across digital and print channels, such as websites, social media content and annual reports. Our work is powered by strategic thinking, creativity, and considered design.

We are on a mission to create a better future by influencing choices and decisions through stories that touch hearts and minds. We believe that the way we tell our story internally is just as important. That’s where you come in. We’re a close-knit team of curious, courageous, empowering and connected individuals who care deeply about the experience of our colleagues. Our culture supports people to grow, challenge ideas, and work together to create something meaningful — for our clients and for each other.

About the role

This is a hands-on, wide-reaching role for someone who enjoys balancing employee experience with HR compliance. You’ll work closely with our Director of Culture and HR to deliver initiatives that support our people and uphold our responsibilities as an employer.

You'll play a key role in embedding our refreshed brand, culture and values into the everyday — helping ensure that behaviours, communication and people processes reflect the spirit of the agency.

If you’ve worked in a creative or agency environment before, you’ll understand the pace and the importance of getting the people stuff right. And if you care about making an impact while building meaningful relationships, you’ll feel right at home here.

In this role, you’ll be...

• Supporting a smooth and engaging onboarding experience — from paperwork to coordinating welcome sessions.
• Keeping our HR documentation and systems (like SageHR) up to date and compliant.
• Helping review and update HR policies in line with current legislation and agency needs.
• Being a first point of contact for employee queries, wellbeing support and HR advice.
• Helping shape and deliver internal comms, performance reviews and 121s.
• Collating and responding to employee feedback — from surveys to probation reviews.
• Supporting development pathways, learning initiatives and mentoring opportunities.
• Curating learning content and training experiences for employees and managers.
• Championing our values — encouraging alignment in day-to-day behaviours and communication.
• Supporting inclusion, belonging and wellbeing initiatives across the business.
• Advising on employment law updates and supporting practical implementation.
• Helping managers with recruitment admin, interviews and offer paperwork as needed.

You’ll fit right in if you...

• Have at least 3 years experience in generalist HR and people experience, ideally in an agency or small business environment.
• Are CIPD L5 qualified, or have an equivalent degree in HR or other relevant legal background.
• Know your way around HR systems, employee relations, and compliance essentials.
• Are curious and proactive — always looking to understand and improve things.
• Communicate clearly and confidently, with empathy and professionalism.
• Value structure and systems, but love applying them with a human-first mindset.
• Are energised by working in a culture-led, values-driven organisation and being a role model for our values and behaviours
• Believe in the power of people to grow, challenge, connect and empower each other, and have a personal desire to grow and learn.

What we offer

We want this to be a place where you do your best work, feel supported, and have room to grow. That’s why we offer:

• Make an Impact – We believe the stories we tell can make a difference in the world.
• Collaborative Culture – We are storytellers, creatives, and strategists who support and inspire one another.
• Professional Growth – We support continual learning and encourage you to sharpen your skills.
• Hybrid Working Environment – We offer a flexible hybrid working model, including home and office time. Our modern Birmingham HQ has a mix of collaborative and quiet workspaces, sit-stand desks and a fully equipped kitchen.
• Vibrant Office Culture – Our culture team organises regular events to keep things inclusive, dynamic, and fun.
• Work–Life Balance – We support healthy boundaries and the ability to fully recharge.
• Innovative Work Environment – Our projects are varied, meaningful and full of opportunities to innovate.
• Think Sustainably – We care about the environment and promote sustainable practices in everything we do.
• A well-rounded benefits package – Including generous holiday entitlement and holistic wellbeing support.