HR Advisor - Birmingham

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated HR professional to join their dynamic team. In this role, you will provide high-quality employee relations guidance, manage complex HR queries, and ensure compliance with employment legislation. The ideal candidate will have a strong background in HR processes and employee relations case management, with a commitment to personal development. This role offers a competitive remuneration package, flexible working options, and opportunities for career advancement in a supportive environment. If you are passionate about HR and eager to make a difference, this is the perfect opportunity for you.

Benefits

Health and Well-being Support

Flexible Working Options

Career Development Opportunities

Holidays

Insurance Benefits

Savings and Discounts

Qualifications

• Minimum of two years’ HR experience in large corporate organizations.
• Knowledge of employment law and HR processes is essential.

Responsibilities

• Provide high-quality advice on HR queries including performance and absence management.
• Manage and prioritize caseload effectively in line with best practices.

Skills

Employee Relations Case Management

Knowledge of Employment Law

Interpersonal Skills

Customer Relationship Management

Decision Making

Education

Degree Level Qualification

CIPD Qualification (or studying towards)

Tools

Operational HR Systems

Job description

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The opportunity

In this role, you will play an important part in the EY Help HR team. You are likely to spend most of your time offering high-quality employee relations advice and guidance to counseling managers on issues and concerns relating to Absence, Disciplinary, Grievance, Performance, and Safeguarding.

Your key responsibilities

1. Provide high-quality advice and guidance on a wide range of HR queries including performance, absence, grievance management, conduct issues, disability adjustments, and safeguarding matters.
2. Make decisions and apply commercial judgment in dealing with employee relations issues such as poor performance and absence management in line with employment legislation and EY policies.
3. Actively manage and prioritize caseload effectively and in a timely manner in line with best practices, EY policies, and SLAs.
4. Escalate complex queries to the HR Manager to agree on a course of action. Build and maintain recognized levels of excellent customer service.
5. Commit to personal development and maintain continuous professional development to ensure advice follows current employment law principles and EY policies.
6. Ensure compliance with the Data Protection Act at all times.
7. Record case updates in relevant HR systems promptly and accurately, tracking through to closure/client resolution.
8. Support the Redcom lead with drafting Redundancy and Settlement letters and related activities.
9. Manage business relationships and work closely with the Employee Relations team.
10. Stay updated on process changes and ensure advice is consistent and correct.
11. Contribute to wider HR projects and initiatives, including UK TSS, CBS, and other HR initiatives.
12. Coach colleagues in other UK TSS teams in areas of expertise.

Skills and attributes for success

We seek individuals with a minimum of two years’ HR professional experience, ideally gained in large corporate organizations, with knowledge of employment law and HR processes. Experience in employee relations case management is essential. The successful candidate will demonstrate business knowledge, initiative, and proactivity. Previous experience in a service delivery environment, especially managing customer relationships via telephone, is preferred.

Additional qualifications

• Previous experience in a service delivery environment, managing customer relationships, especially providing advice by telephone.
• Excellent interpersonal skills for customer liaison and the ability to establish and manage strong client relationships.
• Knowledge of operational HR systems.
• Degree level or equivalent qualification.
• CIPD qualification or studying towards it is preferable.

What we look for

A high-energy individual with excellent employee relations case management skills. If you are a team player, committed to personal development, and flexible in supporting colleagues, this role is ideal for you.

What working at EY Offers

We offer a competitive remuneration package, support for flexible working, and career development opportunities. Our Total Rewards package includes benefits such as holidays, health and well-being support, insurance, savings, and various discounts and offers. We also provide:

• Support, coaching, and feedback from engaging colleagues.
• Opportunities to develop new skills and progress your career.
• The flexibility to manage your role in a way that suits you.

EY is committed to inclusivity and considers flexible working arrangements to help balance work and personal priorities.