HR Advisor

Caretech; Wolverhampton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Caretech seeks an HR Advisor to provide high-quality ER guidance to managers across Supported Living, Residential and clinical settings in the UK. You will act as the first contact, ensure lawful and fair outcomes, and support investigations, disciplinaries, grievances, and whistleblowing processes.

Travel within the region is occasional. The role requires CIPD Level 5 or substantial ER advisory experience, strong English communication, and solid stakeholder management skills.

Qualifications

• CIPD Level 5 qualified or working towards.
• Experience advising on complex ER matters.
• Experience with trade unions or employee representatives (desirable).
• Regulated environment experience (desirable).

Responsibilities

• Act as first point of contact for managers seeking HR advice on ER issues.
• Support managers in handling ER cases including sickness absence, investigations, disciplinaries, and grievances.
• Liaise with managers to schedule meetings and hearings.
• Attend meetings and take confidential notes.
• Draft outcome letters and case documentation.
• Monitor sickness absence and escalate triggers.
• Support occupational health referrals and follow-ups.
• Deliver training and coaching on absence management.
• Contribute to HR policy development and process improvements.
• Ad-hoc project work.
• Other duties as required.

Skills

ER advisory experience

Stakeholder management

Communication skills

Documentation drafting

Organisational skills

Training & coaching

HR knowledge

Education

CIPD Level 5

Tools

Microsoft Office

iTrent HRIS

Job description

The HR Advisor will act as the first point of contact for managers, providing balanced, high-quality and pragmatic HR advice across a wide range of employee relations (ER) matters that are in line with employment law, the company's commercial goals and, our organisational values: Positive, Person-Centred, Friendly, Empowering, Innovative. Reporting to the Senior HR Adviser, the post holder will support and empower managers in achieving consistent, fair, and legally compliant outcomes, while promoting an approach consistent with our ethos of creating extraordinary days every day.

This is a regional role that serves a mix of Supported Living, Residential and clinical settings, with services throughout the UK. Travel to services within the region is infrequent but occasionally necessary. The role holder will be expected to travel to services as and when required and will be provided with reasonable notice.

Key Responsibilities

• Act as the first point of contact for managers seeking HR advice and guidance on employee relations issues.
• Support managers in handling ER cases including:
• Sickness absence management (short- and long-term).
• Investigations, disciplinaries, and grievances.
• Capability and performance management.
• Whistleblowing cases.
• Flexible working requests.
• Provide advice and support on suspension processes.
• Liaise with managers and leaders to schedule meetings, hearings, and case-related discussions.
• Attend and support formal meetings, including taking accurate and confidential notes.
• Draft correspondence including outcome letters, case documentation, and formal communications.
• Monitor and track sickness absence in line with company policy, escalating trigger points where appropriate.
• Support managers with occupational health referrals and follow-up actions.
• Deliver training and coaching to managers and leaders on absence management and other HR processes.
• Contribute to the continuous improvement of HR policies, procedures, and practices.
• Ad-hoc project work.
• Any other duties reasonably expected within the role.

Requirements

• CIPD Level 5 qualified (or working towards) OR significant experience in an HR Advisory role.
• Proven experience providing advice on complex ER matters.
• Experience of working with trade unions and/or employee representatives (desirable).
• Prior experience of working within a regulated environment (desireable).

Skills & Knowledge

• Excellent knowledge of employment law and best practice HR.
• Strong stakeholder management skills.
• Strong written and verbal communication skills, with excellent command of the English language.
• Ability to draft clear, professional, and accurate documentation.
• Strong organisational skills with attention to detail.
• Confident in facilitating training and coaching for managers.
• Proficient IT skills including Microsoft Office and HR systems (iTrent would be highly desirable).

Personal Attributes

• High levels of integrity, discretion, and confidentiality.
• Self-disciplined, reliable, and able to work under pressure.
• Able to work independently and take initiative
• Professional, approachable, and able to build strong relationships at all levels.
• Solution-focused with the ability to balance business needs and employee concerns.
• Commercial minded and solution focused.